SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Siteground Support to the rescue
  · 4 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Logging on to my website today was blocked by a disturbing message that sites security had been compromised. A chat session with Stanimira quickly identified the problem and applied the solution. I'm very relieved and grateful. Glad for the support from Siteground.
Almost instant connection with Siteground Support. The Support Tech, Stanimira, was clear in her communication and quick to identify the problem and apply a solution. It was very easy and FREE.
https://allthingssicilianandmore.com/
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0 of 0 people found the following review helpful
consistant great response time.
  · 12 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Just wanted to say that every time I have needed help, the support team has been super quick, polite, and helpful.

Thanks Guys.
Never had issues.
none
paytonglasscenter.com
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0 of 0 people found the following review helpful
Emil and all the other amazing tech support rocks!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've had to contact support a lot lately as I am a newbie to the world of phpBB and wordpress ... I'm old school, notepad and hand written HTML. Eveytime I run into a problem or break my site, the stellar tech support at Siteground saves the day! Thank you again!!
These people really care about their clients!
Nothing ... absolutely NOTHING
www.ddlg.love
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0 of 0 people found the following review helpful
On top of the game! Always finding solutions, right away.
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Firstly, waiting time for a Helpdesk Advisor is mostly near to none.

Dealing with the issues I have prompted so far... is just the second to none.

I love these guys solve my queries lighting fast and it's always time for "By the way..." another enquiry and they are very servant and good to advice where's the solution.

Awesome service, my websites work like charm.

Highly recommended SG!!!!
Fast response, always to the point at lighting speed
None! Not at all, so far, so good!
croydonrugs.com
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0 of 0 people found the following review helpful
Excellent customer service from Rosita
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent customer service from Rosita, all the knowledge that required her position.
If I have a Company I would love people like her working for me.
A+
Excellent customer service
None
http://healthwayshoppimgnetwork.tv
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0 of 0 people found the following review helpful
Index error on homepage 404
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
After doing and extensive google analytics review of our website we discovered that the index.html file was corrupted ...even gone.
Why..nobody knew. Contacted support of SiteGround and the problem was fixed within 12 hours ! This what you can call service...SG goes so much further that others.
extremely knowledgeable , high service level
communication is somtiems 'to techie' , but it means i have to learn the language :-)
www.ilyavanmarle.nl
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0 of 0 people found the following review helpful
Site Ground tech
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Helpful, courteous and went over and above when I had an issue accessing my account do to user error ! Thank you.
Great customer service
none
glowboutique.ca
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0 of 0 people found the following review helpful
MOMCHIL
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love this dud i rick rolled him and he was find have laughed at it gg gg
MOMCHIL WAS THE BEST
NOTHING
https://siteground.chat-assistance.com
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0 of 0 people found the following review helpful
Happy and happy!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I used several hosting providers over the world and to be honest I was little bit skeptical about SiteGround because of all those commercials available on the net.

Because some of the worst ones are advertised heavily and few times I have made mistake and used them.
But , after signing with you I had to say I was impressed how smooth everything is going.
Thank you for this pleasant experience and please keep it up with good service!
P.S. please don't become like others don't be cheap but give us this pleasant experience for many more years.

Thank you again.
Everything runs smoothly.
To be honest I haven't found any so far
https://www.bulawayorealestate.co.zw
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0 of 0 people found the following review helpful
SERVIZO CHAT OK!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Sempre a disposizione. Grazie al servizio chat e agli operatori/operatrici riesco sempre a risolvere i miei problemi.
serenagreco.com
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0 of 0 people found the following review helpful
Poor service
  · 7 days ago.
  • 1/10
    Performance
  • 1/10
    Support
  • 5/10
    Price
  • 0/10
    Reliability
  • 5/10
    User Friendly
When their servers went down whilst I was on holiday they brought up an old version despite daily backups which meant I lost hours of work on my blog. I reached out to them to fix but got no help
Add on domains
A lack of maturity in taking responsibility for their issues
my-window-cleaner.com.au
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SiteGround (Official)Hello Simon,

We were sorry to hear you are not satisfied with our services and we reviewed your case.

Our techs successfully restored the missing content that was not available from the backup initially. You can check full details in ticket 2744305 and verify results on your end.
We remain available to assist you further just contact us directly or update the ticket.

Regarding the downtime of your website, we want to apologize for the inconvenience caused while the connectivity issue with our Data Center provider was resolved. Please note that this was caused by a problem in the upstream network and we have worked with our provider to fix the problem.

Regards,
SiteGround Team
6 days ago.ReplyPermalink
0 of 0 people found the following review helpful
Overall 5 Star - Recent Support Ticket Resolution made me Giggle a Lot!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
In 5-6 month of relationship with SiteGround, have not faced anything un-comforting.
Just recently wowed by the kind support of a website transfer ticket and fast turn around on a Sunday!

Awesome Experience - will spread the good words (100% honest confession).

Thanks a ton for the Help and Services!

Cheers,
Philan Techie
https://aakblog.com
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0 of 0 people found the following review helpful
Setting a new web hosting
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very good professional service, very efficiency, and prompt response.
Great customer support
artonwalls.com.au
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1 of 1 people found the following review helpful
Superb!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The service from the support staff is on every occasion first rate and in setting up multiple domains today it was a BREEZE. Thank you!!
Lots
None
www.motson.org
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0 of 0 people found the following review helpful
Coming on board...
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I contacted you about changing from my current host to you... One of the MAIN reasons is "very poor service"... I was online yesterday with my current host for just over 2 hours to get what I thought was a very easy thing to fix... it turned out to be exactly that, however I had to be transferred twice and it took the third Rep to get it fixed.... That's just not right. So I was lucky enough to talk with your agent Ivan T. and he explained the packages to me and I'm sold. He was courteous, professional, knowledgeable and handled the call extremely well. I know it's early in my "career" with Site Ground, but so far - it sounds like I'm going to be very comfortable in my new "home" - Thanks!!!!
Great Service
Too Spendy after the first year
Not yet...
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0 of 0 people found the following review helpful
Issue fixed
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I reported an issue of the website error ("SEC_ERROR_EXPIRED_CERTIFICATE") to the support chat. I got a super quick reply from Pavel who fixed the issue immediately. It took me only a few minutes from writing the report to resolving the issue, thanks to Pavel. Many thanks.
Super quick and neat action by Pavel.
None
shiros.com
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0 of 0 people found the following review helpful
Excellent support, never seen downtime, reliable... Everything excellent!
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is hands down the best hosting provider I've used. I develop sites for clients and always recommend them. Particularly great is their support - immediate and very helpful responses. I often contact them for one issue and they end up solving multiple. Righteous!
Support, Reliability; everything
Haven't had anything bad yet.
ovrundrdesign.com
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0 of 0 people found the following review helpful
review
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
perfect,positive and patient. I worked for customer service and I can see the difference between a professionist an the others
www.exnouvellencemagazine.com
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0 of 0 people found the following review helpful
Perfect
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
A great platform for A great platform for Wordpress. Great server. Great fast and solution focused technical support. I am happy to work with Siteground.Wordpress. Great server. Great fast and solution focused technical support. I am happy to work with Siteground.
great technical support, Very suitable for Wordpress. easy to use, fast server
prices are good but could be a bit better, server center change fee
www.bodrumsandals.com
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0 of 0 people found the following review helpful
Top Notch tech assistance, super fast shared servers, and rock solid reliability!
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Can't say enough about SiteGround's hosting, not only is the service super reliable and secure, but they takes steps to insure even on a shared environment your site is safe from the average hacker! Add to that super fast caching, consistent up times, and a wealth of tools to help even the average web designer make a wonderful site! Plus their technical assistance is always super helpful and knowledgeable! I would recommend (and do) SiteGround to everyone!
Secure, Fast, and Relieable
Don't care for the restrictions on cron jobs
www.digitalinsightprinting.com
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0 of 0 people found the following review helpful
Excellent Service & Excellent Customer Care when needed
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been using this service for a couple of months and it's great. The speed of the hosting is good - the cpanel is simple to use and the support is great.

No issues thus far!

I highly recommend SiteGround!
Easy to use service, Great Support, Good Prices,
-
www.newlightproductions.co
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0 of 0 people found the following review helpful
Superrrrrr!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I recommend SG to everyone!!
100% uptime, best support, fast, secure
nothings here
cocempire.com
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0 of 0 people found the following review helpful
Good performance
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Good experience. I like the extras found in the cPanel for speed (Cache), automatic updates and easy backups.
Updated programs, extra security, easy to use.
Have to go through some steps to contact service for help.
conceptorganize.com
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0 of 0 people found the following review helpful
Siteground Top - Steliana Super Gentile
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
L'assistenza di Siteground non tradisce mai. Steliana è stata super genile e molto professionale aiutandomi a risolvere il problema.
Grazie, Ottimo Lavoro!
Professionali, efficienti e gentile
nulla
heartmilanapartments.com
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0 of 0 people found the following review helpful
Fantastic service and support - Seriously the best hosting company there is
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys are seriously the best in the business, really prompt and friendly support when I had an urgent issue, and they helped loads to get it resolved. I've got a few domains with these guys now, and cannot fault them with all their helpfulness they go the extra mile.
Great customer support
None!
theseocompany.net
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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