SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.7/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Siteground are the best by far.
  · 16 minutes ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is the best! Best customer service ever. Super speedy, effective and friendly. I was with Bluehost before and they were so bad in comparison. I was literally going in circles tearing my hair out. Siteground are such a refreshing helpful company. They really put customers first.
Customer support and tech team are awesome!
None
bodyoflightretreats.com
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0 of 0 people found the following review helpful
Such great assistance!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am the least tech-savvy individual and Ivan didn't make me feel bad about it for a second! I am so thankful for his great service - my current website host was absolutely miserable to try to get ahold of. When you finally got through to someone, instead of answering questions, they would send you a link to read tutorials. Thanks for having a trained team to walk you step-by-step through the process, I hope the service is just as great now that I'm a customer!
pinktuskblog.com
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0 of 0 people found the following review helpful
Very helpful
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Joined Siteground not long ago so far good if I need support they are very profession and fast to respond
no problems with site speed or going down
great customer support easy to use site loads fast
none so far
www.lerai.co.uk
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0 of 0 people found the following review helpful
As usual, SUPERB TECHNICAL ASSISTANCE
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There always seems to be a small detail to attend to for WordPress sites to work. Technical Support is always excellent and fast.
Fantastic Technical Support!
Really, nothing negative. Can't say this of many companies!
Retirementlivingportland.com
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0 of 0 people found the following review helpful
Excellent Site and Billing Help in a Snap
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Neda was quick within 10 minutes my site questions and billing issue were solved.
Exceptional polite service. No fuss did exacty what we asked...
japayolo.com
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0 of 0 people found the following review helpful
Excellent Service & Support
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is a wonderful web hosting service! Very comfortable website management, great and affordable pricing and the best thing is the support! The people that support you make you feel like you are part of a big family, The SiteGround Family! Those people can spend hours to assist you with your issues and will do anything to have your problems solved. A day after I joined their service, I received a call from SiteGround welcoming me into the service and checking if I need any help! Recommended for anyone out there that want a website!
Customer support and ease of use for the system is paramount for me.
I haven’t come across anything they don’t do well.
http://www.criticthoughts.com/
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0 of 0 people found the following review helpful
Support
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I clicked the wrong button and was disconnected from chat. The support was excellent and fast. I do appreciate the support.
Thank you. :-)
hubbubba.com
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0 of 0 people found the following review helpful
Siteground is just awesome.. ;)
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is just awesome.. ;)
great customer service, speed, efficient, uptime, management..
prices are too high..
http://newcitychiro.cm
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0 of 0 people found the following review helpful
Greatest Hosting
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really fast servers and AMAZINGLY fast support. I would really highly recommend these guys as they are the top.
biosens.org
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0 of 0 people found the following review helpful
Best Support on Earth
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Their Support is the best part of the service, they never let me down, whatever the issue they have always solved that.
Good men.
Support
Limited Space
https://mozwebdev.in
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0 of 0 people found the following review helpful
What?! 24/7 support that is actually available immediately every time!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is unmatched!!!! I cannot tell you the exact number of times that I have contacted SiteGround but it is upwards of 20 or 30. Every time I contact support, someone responds immediately-whether I call or start a chat session. No matter the questions I have had, whether silly or sophisticated, I have never ended a conversation with any person that works for SiteGround with less than complete confidence that I know what to do and that my problem is resolved. Folks, I have used many web hosting companies and they are each disappointing. The most frustrating things about other hosts are that a) they are not available to answer questions or resolve problems-I have waited an hour several times for different hosts, b) the reps don’t know what they are doing-I get one answer from one and then a different answer from another, and their errors inevitably cost me money and/or the respect of clients c) they have confusing c-panels/website logins, etc, d) they are not nearly as gracious, warm, friendly, etc. as SiteGround’s reps. I feel like I have a personal genie when I call them. They just are all so wonderful. If you want a host that is perfect, it is SiteGround.
Availability, friendliness, knowledgeable representatives, very customer-focused, always offering to go the extra mile
None none none zero zilch nada
Www.welcomematmedia.com, fishhookmarketing, bioconnekt.com, godjot.com
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0 of 0 people found the following review helpful
Excellent Help! Excellent Service
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
There has never been a time when I used the Siteground chat service and it wasn't TOP NOTCH! The reps are always nice, patient and willing to help you find the solution to your problem. One of the main reasons I continue to stick with Siteground is because of their tremendous customer service, uptime and great hosting rates! Keep up the great work!
A+ customer service
None
mcbcgeart.org
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0 of 0 people found the following review helpful
Fantastic Service
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
From day one I've had nothing but fantastic support. Not once did my website throw any errors, no downtime and the speeds were fantastic.

Thank you siteground
Second to none customer support, 100% uptime (for me)
None
homefromhomemotorhomehire.co.uk
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0 of 0 people found the following review helpful
Great Support
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Adriana was very knowledgeable and helpful, she answered all my queries and guided me through registering my domain name and creating my email addresses.
Well done Adriana and well done SiteGround
Great customer support
haven't come across any yet
www.commutech.net
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0 of 0 people found the following review helpful
THE MOST KNOWLEDGEABLE, PATIENT AND HELPFUL SUPPORT FOR BEGGINERS
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
If you are a beginner who hates technical stuff or do not have money to hire a developer, Siteground support have you covered. They will do anything to help you out with any problem.
Good customer support, speed, availability of resources, many free giveaways
Seriously I have been in worse places I do not have any complaint about siteground just that they offer limited disk space and their affiliate program is not present in some regions.
https://www.sproutmentor.com/ and hmmarketingwriter.com
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0 of 0 people found the following review helpful
Awesome!!!!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very helpful and quick to respond. Better customer service via chat than any other blogging site.
Greater Customer Service. Kind. Quick. Helpful. Not pushy.
No cons!
morganicmind.com
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0 of 0 people found the following review helpful
Exceptional Support by all means!
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I cannot get enough of their professional consistent quick & helpful support!
Everything is just perfect!
Nothing
www.mukhtara.com
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0 of 0 people found the following review helpful
Excellent Support
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have encountered the most difficult problem recently. The staff were there to solve the problem.

Thanks to all.
The support is excellent
None that i can think off right now
https://secure.wisenetxc.com
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0 of 0 people found the following review helpful
Nice and Perfect Hosting
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Nice and Perfect Hosting. I will prefer all to try this hosting also.
http://dramabeanz.com
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0 of 0 people found the following review helpful
Excellent in customer service and everything else and most of all very polite and understanding
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am very pleased with the quick response and expert help needed to solve problems with my website.
Excellent support
a little expensive
http://mickdunner.com
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0 of 0 people found the following review helpful
SIteground Customer Services
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Got helped instantly! All my questions were answered by Dimitar.
Great Customer Support
It is alright
marcieprivatecarehome.com
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0 of 0 people found the following review helpful
manager
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Every time we need help . Side ground hosting 's customer service is always available. Thumbs UP!
their technical supports are very experience
so far , i don't see it
rolook.com
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0 of 0 people found the following review helpful
Outstanding and Personable
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Dressy was great - resolved my issues quickly. Enjoyed my interaction with her and the experience.
Fast , quick and personable
Zip, zero, nada, none.
treeserviceappleton.com
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0 of 0 people found the following review helpful
Siteground Customer Servis
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys are fantastic. Respond time is instant and knowledge I find to be 100%
Downtime & response are fantasic
Nothing bad found so far! I recommend them
patclough.com
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0 of 0 people found the following review helpful
SiteGround is my favorite web host!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I host several sites with SiteGround and the experience has been impeccable. The rare times that a problem comes up, SiteGround's fantastic staff resolve it right away. No other web host that I've used in the past has compared with the product and customer service that SiteGround has!
https://unit25creative.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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