SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.8/10)
  • Support (9.9/10)
  • Price (9.5/10)
  • Reliability (9.8/10)
  • User Friendly (9.8/10)
0 of 0 people found the following review helpful
  · 2 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Dimitar was very helpful and creative! He helped me come up with a plan to clone my Magento store so that I could create working templates from it. Thanks for such a great team SiteGround!!!

Thanks,

Douglas K. Brown
Web development and organic marketing
US Logo, Inc.
520 N. West St.
Wichita, KS.
67203
https://uslogo.net
W:316-264-1321
C:316-249-2504

Never give up!
https://www.jumpersportswear.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 12 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have been really impressed with SiteGround. The chat service is outstanding. Initially I registered a domain and then trialled a basic hosting plan which was flawless. I have now upgraded to a subscription plan and hopefully the outstanding service I have received too date continues. I have paid much more in the past for a business shopping cart website with particularly awful service and support, so much so, that I knowing very little was teaching the support techs. This is definitely not the case with SiteGround.
Outstanding support and on-line chat service
None too date, Well maybe I should mention they are limited in the number of extensions they offer for website domain registration.
diwonreviews.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 13 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The most reliable hosting company I have ever been. Always quick to answer your questions with expert and professional support. These people know what they are doing unless others who will treat you like a cabbage. I don't worry when I have issues with my hosting because I knew in advance it would be resolved within minutes.
Customer services with the support team is extra ordinary
cpanel design is old faashion
www.suprememoney.co.uk
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Everything was so easy to migrate to a new host. Martin the customer service guy was awesome - A credit to his company! Will highly recommend!
Great support and very easy to migrate with these guys. Love it!
None whatsoever
https://terryjamesphotography.co.uk/
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Vladislava gave me some incredible customer service - Siteground is - I'm just blown away by your team, I feel taken care of, and that's the first time I've ever felt that way with a hosting company. I asked a couple of questions, boom, a couple of amazing answers. Does my mental health the world of good. Your staff all deserve a raise! Please look after them the way they look after us. Thank you so much!
Kind, responsive, professional - a smiley face is always, always appreciated!
All companies should give customer service as good as this.
www.hardingsfurniture.com.au
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 3 days ago.
  • 9/10
    Performance
  • 8/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
Started switching our web and e-mail hosting to SiteGround yesterday. All the reviews looked great and the sales people were responsive via chat and telephone. We were concerned with server reliability and SIteGround seems to have that pegged. I initiated a ticket to transfer our site data and, overnight it was processed. Unfortunately, we had one e-mail account that held too much data and prevented the transfer from occurring. This morning I became aware of the issue, found and deleted the problem account, and replied to the ticket that the problem had been resolved. I have now been told it could be another 12 hours before my transfer occurs. I was told that these transfers just aren't a priority. On the good side, I was connected via chat almost immediately. On the bad side, I sat idle for 5 minutes while the rep did not respond. So immediate connection is not necessarily immediate attention. On the good side, he did not make promises the company wasn't going to keep. On the bad side, the way he put it to me came off a bit rude. I hope we haven't made a mistake. If the reliability of this site is as advertised, customer service won't matter.
I am always connected via chat almost immediately. Customer service did not make promises they did not intend to keep.
After connecting via chat, I waited 5 minutes for a response to my question. Immediate connection is not immediate attention. At one point, the customer service agent was very blunt, to the point of coming off rude.
www.saunders-assoc.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Once again, I'm impressed with the fast, friendly, helpful customer support. It takes these guys seconds to do something as opposed to minutes with other hosting servers. I've already sent one client here and will continue to.
Fast, friendly tech support
pagebreak.info
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly

The support has always been the best Rosita helped me with what I needed I feel very satisfied, I can recommend it 100%
Thank you
ivaniative.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Just cannot say enough about the great service I get from Siteground. Rumen took care of my issue immediately and assisted above and beyond to get me taken care of. I highly recommend that anyone considering hosting services that you use Siteground.
Always awesome service!
www.gillyland.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was having difficulty with getting my password for WordPress. She was able to see a few things that I needed to do get my subdomain working as well.
Excellent Customer service. Very patient and informed assistants.
No negatives at this time
blashlearning.net
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Spoke to Pavlin I who was very friendly and informative. Answered every question and some. Good experience which helped me make up my mind to join siteground.
Good value for money and help with transfer of existing domains, site upload speed will be better than existing host.
None that I know off.
will be https://www.mobilesforu.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I keep using Siteground because their customer service ALWAYS fixes anything that goes even slightly wrong for me. Their servers are super stable and the prices reasonable too.
Amazing customer service, super stable servers.
Cant think of one at the moment
http://ollic.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The live chat assistance was very professional and not only assisted me on the current issue but answered my questions about the next step to aid in a smooth set-up.
No wait time and the person provided a high level of knowledge.
nil
friendpond.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very efficient. I appreciate directing me straight to the problem and quickly providing solution.
Efficient and knowledgable
None
www.urbgasm.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I spoke with 2 different siteground agents before Rosita, and we couldn't solve my failed site migration (I migrated the site myself) until I chatted with Rosita, she didn't give up and researched further until she alone took care of it... My site is finally up and running and I couldn't be any happier with having moved my 1st site to Siteground!
Speedy sites, great customer support
www.lamatracamagazine.com
Was this review helpful to you?
1 of 1 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Gabriela (I think?) was excellent and exactly what I've come to expect from Siteground's phenomenal support and customer service. They've helped with advanced issues and more mundane ones, I've run into them in the WordPress forums gathering more information for other customers, even. While the cost is a bit higher than some, I've found it to be a superior value for the exceptional support and service. Including the great tools and included options for customizing the server conditions, the Siteground customer service personnel are always on task and knowledgable about the server. Compared to some other hosts, this is a huge factor and plays a large role in my leaving a review at this point.
Amazing customer service, professional and development level server control available, overall support
It's a bit expensive, but not in comparison to other top hosts who provide similar levels of support and service
https://katsmedia.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Available 24h 7/7.
Professionnal, patient, talented representatives!
INCREDIBLE! AWESOME!
The best customer service in the market! Chat, tickets, phone...PERFECT!
www.abcchampions.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
New to SiteGround. Extremely pleased with customer service both on telephone and in chat.
karenlewislaw.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 8/10
    User Friendly
Customer service has been incredible. I have found that some of the functions I need are not as easy to find as I'd like, but the helpful support does a great job of getting things taken care of.
Excellent customer service
letsdancegarters.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has been 100% on point any time I've needed to contact them! Quick response time & first time resolutions every time! Thank you for your excellent support & services!
FAST response
None!
www.gsbpa.org
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great support as always and my WP site has never worked so well as it does now, 50% faster on speedtests than my previous host
great support and fast
johnwatsonphotography.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Support is excellent! Up time 100%. Price is fair. Highly recommended.
www.haleyproductions.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have several sites. I've migrated to Siteground and without any doubt, this site has the best professional customer service. Great performance, user friendly, excellent cpanel.
I am recommending it to anyone I know, as it cannot be compared to ANY other site.
Excellent customer support, very fast and professional. There are too many PROS for mentioning.
None !!!
https://www.petrutech.com
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Used the web chat, which put me through to the advisor Rumen T in about 30 secs (or less). I had some questions that needed answering before I go ahead. He answered them quickly and clearly and that has helped make my decision to go with SiteGround. A great service.

I was previously with another company (One....) and couldn't even access their site to view their deals, so not a great start -hence I started looking for a new host and have found it.
Great speedy and helpful advice on a pre-sales enquiry
Nothing to say here
Pre-sales enquiry
Was this review helpful to you?
0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivo is by far the BEST customer support rep I have ever had the pleasure of speaking with. He was quick, helpful, and so supportive. I feel like we became friends after our 40 minute conversation about my blog startup!
Ease of use, 24 hour support, price,
Nothing so far!
www.karleyhall.com (temporary)
Was this review helpful to you?
Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Media

GoDaddy Web Hosting