SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.7/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Outstanding support of my efforts to use Gmail as my email client
  · 6 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have been a customer for about two years. During that time the SG team have always provided outstanding support of my, sometimes, feeble efforts to fix my problems. Thanks to you all.
www.pimamicroyachtclub.com
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0 of 0 people found the following review helpful
Great service (again) Siteground!
  · 7 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love Siteground....its head and shoulders above any other website host company that I've ever used. And their tech staff are really helpful and never dismissive. Ivan S was fantastis today in helping to resolve an issue that I've been having an ongoing issue with...he was just great - thanks!
Customer service....fast efficient and honest.
Maybe the amount of CPU given to us? But overall not much to fault really/
www.zestdementiacare.com.au
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0 of 0 people found the following review helpful
one of the best
  · 1 days ago.
  • 9/10
    Performance
  • 8/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
one of the best hosting websites
quality and friendly team
price and conversion rate when someone pays...
pavimentoestampado.es
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0 of 0 people found the following review helpful
Wonderwoman
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Wonderful! A quick and simple answer for the problem. Can't expect the service to better.
Thank you.
Quick and simple answer
dealcycles.com
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0 of 0 people found the following review helpful
Best of the best
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Although we just talked about something's wrong on cPanel. But you're really made my day! Thank you so much, Kaloyan.K.
Excellent Customer Support
None
duniahariini.com
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0 of 0 people found the following review helpful
Every staff member at SiteGround is a rockstar.
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
These guys bring 24/7 chat support to a whole new level. Possibly the most knowledgeable and quick-to-respond support staff of all time. You could get cheaper hosting elsewhere, but why would you pass up such great support?
Tech and Sales Support
Absolutely none.
dragonflyresume.com
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0 of 0 people found the following review helpful
Siteground Hosting
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great hosting platform, security, server speed & assistance are all great. Very happy with the change over to Siteground.
Great pricing, very responsive
None
https://naturalliving.ie
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0 of 0 people found the following review helpful
Excellent customer service
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am a novice when it comes to the backend of websites. Customer support is always available to me via chat and they are incredible smart and patient.
Terrific customer service
www.essentialliving.co
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0 of 0 people found the following review helpful
Radostin was AWESOME!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Radostin helped me get my Wordpress connected properly as the nameservers were still pointing to GoDaddy after the domain had been transferred to Siteground. He was patient and fixed the issue himself! Amazing customer service! I wish I could give him 1000 stars!
Great Customer Support, Fast Turnaround
choicelegalforms.com
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0 of 0 people found the following review helpful
Wonderful and Informative Support Team!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am leaving my previous hosting company due to the lack of response, support, and service. I feel that paying a little bit more a month is totally worth having someone to help and inform me when I NEED it. Love, love, love it!
Great Support Team, Affordable Pricing, and Plan Features
NONE!
www.CreditLynx.com
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0 of 0 people found the following review helpful
Goes above and beyond
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love hosting at siteground because their support is so responsive and goes above and beyond to fix my technical issues completely. Today I had an issue that shut my site down! Within 15 minutes on chat my issue was resolved completely and my site was back up.
Great customer support, responsive and expert
none I found
https://best4businesses.com/
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0 of 0 people found the following review helpful
great support from a reliable company
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
as a newbie in wp i was very concerned about doing this or doing that but thanks to siteground i solved all my queries, all problems solved in a matter of seconds! the live chat is extremely fast, they reply within seconds, i think the more i have been waiting is 1 minute or less! these guys are there when you need them, and they know pretty well their job. it happened to ask them about a wp plugin (this is not their job to help) and they reply very kind and efficiently. i solved the problem.
fast, kind and very good support
noone at the moment!
www.bellasrealworld.com
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0 of 0 people found the following review helpful
Siteground customer support
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent and quick help by Siteground help center!
Excellent and quick help by Siteground help center!
innolearn.ch
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0 of 0 people found the following review helpful
Sounds too good be true
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is one of those rare finds that feels way too good to be true..but thankfully isn't! The service and customer support is fast and flawless; nothing is too much trouble (big or small) for the support team who are friendly and extremely helpful. It's the best experience I've ever had from any company
Extremely good customer support
None
www.hotmountainmedia.co.uk
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0 of 0 people found the following review helpful
Yet another outstanding experience
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Zhorzh was out of this world today in terms of the speed and capability of support. Truly outstanding stuff.
Customer Service x a million plus!
None
thesuccessacademy.co.uk
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0 of 0 people found the following review helpful
SiteGround is the best hosting company right now!
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
They have very convenient prices. They have the best tech service. I truly recommended it to everyone!
Great customer support, love the chat, great techs, perfect uptime, everything great!
http://www.construccionestolentino.pe/
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0 of 0 people found the following review helpful
SiteGround go the extra mile
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I recently moved my domains to Site Ground and I find them to really work hard for customer service - they are patient and helpful and I can't fault them - highly recommend them
reliable, always there knowledgable and helpful
haven't found any yet
www.joelchantphotos.com
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0 of 0 people found the following review helpful
Always On.
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hi,
I was billed for renewal, unfortunately i need to cancel the service, i contacted the customer service and it was done in seconds whether it is technical or billing , siteground always rocks.
Great customer support
No
siteground.com
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0 of 0 people found the following review helpful
Fast servers & great support at a very competitive price
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really pleased that I switched to SiteGround, Can speak highly enough of them.
Fast servers & great support at a very competitive price
None experienced to date
https://parttimecfobrisbane.accountant/
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0 of 0 people found the following review helpful
Very fast support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am using this hosting service for my business nipponexport.com and I am quite satisfied so far. For any question I had the answer was always fast and problems I could face were solved in some minutes.
SiteGround offers Top Class Service to clients.
Always Fast & Helpful. Lots of resources available.
Would appreciate lower renewal fees
nipponexport.com
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0 of 0 people found the following review helpful
Awesome Chat support
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground's chat support wins hands down, and its the single biggest reason why I would recommend them again and again.
Switching from Bluehost, the difference in service standards is so obvious!
Keep up the standard.
idoweddingvideo.sg
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0 of 0 people found the following review helpful
Profesionalidad y educación.
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ha estado atendiéndome a lo largo de 5 horas, de manera amable y eficaz, al igual que el resto de técnicos con los que he tenido la oportunidad de hablar en distintas incidencias. Amabilidad, educación y eficacia. Por este trato es por el que seguiré con vosotros mucho años y recomendaré vuestro servicios siempre que pueda.
summitstudio.es
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0 of 0 people found the following review helpful
Martin is the best!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Martin was so patient because I was keep asking because I had a problem with the pushing to Live version but he was very corporate and he helped me a lot and after like 20 minutes everything was really great and fine

Thank you again!
https://www.a-zbookstore.com
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0 of 0 people found the following review helpful
SUPERIOR service
  · 14 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
I've been building websites for over a decade and have been with several hosts. Inevitably I'd have an issue and would just DREAD getting in contact with support, assuming I could even reach someone.

Siteground has THE best support I've ever experienced in a hosting company and I've never had to wait more than a minute before getting helped. I moved 15 websites over to SG from different platforms and I've never regretted it.
Amazing customer service, virtually no downtime, dirt cheap. It's a no brainer.
I had a couple quirky things with setup of multiple site, but none since.
katebagoy.com, sixfigurefreelancers.com + a handful of others.
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0 of 0 people found the following review helpful
Support is good but can be better for the price
  · 14 days ago.
  • 10/10
    Performance
  • 9/10
    Support
  • 5/10
    Price
  • 10/10
    Reliability
  • 7/10
    User Friendly
It's almost impossible to have PERFECT support, so I have trouble giving that a 10 above. The issue with the support chat session I had is that SiteGround support does not make it clear that WordPress out of box solution for blog posting is NOT secure even if pwd protected and https. I fully understand that SiteGround is only PROVIDING this 3rd party solution, but it's not enough to just provide and endorse. If there is something that is in particular RISKY BY DEFAULT in a given 3rd party solution your company provides ...

Well, you guys say you're the best or among the best. To be the best you need to protect your customers against 3rd party risks from 3rd parties that you provide access to. Yesterday a legal document was discussed in the comment section of a secure and pwd protected post. The original post was protected while all the comments were public for anyone to see. Siteground knows about this potential risk but does not alert customers. The "best" companies do better than that.
Excellent discussion and reasonable solution
See review
everphase.net
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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