SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.8/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Most excellent in every way
  · 1 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fast, knowledgable, fixed the problem so e-commerce could work. Impressive.
Fast, smart, successful.
No downside. All good.
harmreductionohio.org
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0 of 0 people found the following review helpful
Thought I'd been hacked-Support brought me peace of mind.
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I could not access my WordPress admin and tried for 45 minutes with no luck and the fear that I'd been hacked. Siteground checked my error logs, saw nothing wrong and then suddenly I had access again. Just knowing that they were there and so easy to contact about my problem is why I so appreciate Siteground.
Great Support, Reliability,
None
Siteground
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0 of 0 people found the following review helpful
Great Support
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best support I've head. Quick, Knowledgeable and always help me fix the problem. Can't do without it.
celebrantassist.com.au
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0 of 0 people found the following review helpful
professionalità ed efficienza ai massimi livelli
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Non si può pretendere di più da un servizio di hosting. Siteground è il migliore in assoluto, per efficienza, serietà, professionalità. Grazie al supporto.
corrierequotidiano.it
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0 of 0 people found the following review helpful
Appreciate the Assistance
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Although my issue was relatively simple to solve. Stoyko was very patient and showed me exactly where to go to access what I needed. Thank you so much. Highly recommended.
Best Customer service
No cons up to this point
housesforsaleinthehamptons.com
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0 of 0 people found the following review helpful
¡Genial asistencia de Luka!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Muchas gracias, Luka, por tu asistencia y resolución. Lamento no haber podido contunuar con el chat por recibir una llamada urgente. Gracias y saludos
segurodacionpago.es
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0 of 0 people found the following review helpful
see critical case
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
as my customer whome i serfe them put me in a bad situation , and after discuss this situation to SG they help me on that special case
www.tamgroup-ye.com
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0 of 0 people found the following review helpful
Perfect assistance
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
And another time the staff from Siteground, Carla, helped me with patience! You are a great team! Thank you very much!
isasworld.info
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0 of 0 people found the following review helpful
ALWAYS EXCELLENT!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is just awesome. Consistently excellent customer service that goes beyond the call-of-duty time and time again. Because of their support, I was able to almost effortlessly build three websites-- and I'm not a designer.
Excellent customer service, incredible support, friendliness, great knowledge, fast, they don't shy away from issues.
I don't have any issues. My site has never been down.
www.crystallynnbell.com
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0 of 0 people found the following review helpful
Help retrieving my database information after I made a rookie mistake switching domains!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My support assistant was excellent and endeavored to help me resolve the issue no matter how long it took. Really impressed with SiteGround - always such a helpful team. Thank you.
Fantastic customer support
None
verbally.co
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0 of 0 people found the following review helpful
Online Chat
  · 8 days ago.
  • 8/10
    Performance
  • 6/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Overall knowledgeable support team, however I find it very frustrating that the chatting option is very hidden on the website now and you have to look for it really hard. Also I felt the the chatting agent was servicing at least a dozen of other customers and was replying to me in 3-4 min each time.
Otherwise all good
n/a
n/a
avdiagnostics.ca
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0 of 0 people found the following review helpful
Great support
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Teodor was wonderful! Very helpful and made sure that I got taken care of. I really appreciated all his help.
https://nelsonvisualproductions.com
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0 of 0 people found the following review helpful
The Bees' Knees
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has hosted my website for a number of years now. The price is right with no hidden fees or surprises. Technical support is fast and effective. The tools within Siteground for editing your HTML documents are easy to use.
The price is right The service is good and there is no fraud, hidden charges or such...
Can't think of any
www.phototeacherusa.com
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0 of 0 people found the following review helpful
Thank You Ivan !
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am really very grateful to Ivan. He is one of the best specialists I had ever met, I'd surely say the best one
https://smagicstore.com/
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0 of 0 people found the following review helpful
Best Support Team
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Rumen D. was the best support person I have encountered with Siteground - although Siteground has always been great. Rumen took the time to explain what should be done and answered my questions professionally. A great asset to Siteground!!
seniorcp.com
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0 of 0 people found the following review helpful
Got what I neeeded
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The response was quick accurate and gave me the next step in process.
my site is www.pleiadesservices.com ---but it is not there yet
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0 of 0 people found the following review helpful
Hosting Numero Uno
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Sideground è l'hosting ideale. Rapido e funzionale ha nell asua chat d'assistenza un vero patrimonio inestimabile. Ogni problmea viene in pochi minuti risolto da collbaoratori sempre diversi e preparatissimi.
www.bilancioutile.com
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1 of 1 people found the following review helpful
Fastest support ever
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had a domain renaming question. After I submitted the details in a support form, it was recommend I go to chat. The chat window opened, with all of the detail I submitted in the support form included. I was contact by a support rep, and he answered my question, in about 20 seconds. Siteground support has always been amazing.
Immediate customer support
Pricing getting a bit higher for the top shared hosting plan....approaching VPS price levels.
vtppf.org currently; migrating to vatp.org
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0 of 0 people found the following review helpful
Awesome Help
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivelin was everything you want from support staff. Friendly, intelligent, helpful and knowledgeable.
http://thebumgun.com
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0 of 0 people found the following review helpful
Overall Best Service, Staff and Tools : Siteground Rules!
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've explored tons of hosting companies. Most lack in many areas such as resources, customer service, false advertising..etc.
Siteground offers you the best deal in terms of resources per hosting plan, customer services and available scripts such as wordpress and others.

If you are serious about running a business on a budget, this is the place to get your hosting. No other hosting provider offers everything
that you need all in one place to effectively handle every aspect of your business processes. I can't emphasize enough how important
SiteGround has been in helping me. No one come close to these guys.

Thanks SiteGround.
Top Service, most resources and everything needed to run your business. Look no where else. If you do..you be back here. Just Facts.
Knowing how terrible their competitors are in spite of their popularity and sub par services
http://www.hgtrue.com/spill-proof-digital-consortiums
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0 of 0 people found the following review helpful
Saved!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Velizar saved me! I acted like I knew what I was doing, and added some stuff to a file I shouldn't have. Without hesitation, he fixed it, and my site is up and running again. Thanks a lot, Siteground and Velizar!
franchisebusinessuniversity.com
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1 of 1 people found the following review helpful
Great Help
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great help, easy to contact and get answers quickly.
Great support and value of money
https://tuibos.com/
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0 of 0 people found the following review helpful
Very helpfull
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been helped twice here, easy, polite, fast... well that's good for sure !!!
Antoine
www.elisayogastudio.com
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1 of 1 people found the following review helpful
Excellent Expierience
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just want to express my gratitude for Siteground support. I am new to Siteground and I have contacted support three times and each time my problem was corrected super fast. This is by far the best support system for hosting that I have come across and I have used many.

Thanks,

Terry
Excellent custome support
none
http://ketorebootclub.com/
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0 of 0 people found the following review helpful
Support is Outstanding!
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'v spoken to the support people twice now during setup and install and i have to say they are amazing. Very helpful and professional. Thanks guys!

I had some problem with the verification debit in my bank on sign up that was frustrating at the time but that was due to natwest being slow to update my online account and not really the fault of siteground. Their card security system is top notch as long as you can confirm the amount. I only had to ring my bank to sort it.
Everything especially there support.
Nothing
www.theprizemarket.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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