SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.8/10)
  • Support (9.9/10)
  • Price (9.6/10)
  • Reliability (9.8/10)
  • User Friendly (9.8/10)
0 of 0 people found the following review helpful
  · 4 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thanks to Rudy C., from Italian support, to give me his maximum effort to solve a problem.
Siteground has the best customer service I know.
Grat support
www.carosi.it
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0 of 0 people found the following review helpful
  · 4 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 6/10
    User Friendly
I had occasion to engage in multiple chat sessions today. When those sessions ended, I was given the option to submit a review and send myself an email of the transcript for the chat. It seems that this is a "one or the other" option, because after I submitted a review, I could not get back to the screen from which I could send myself an email.
http://lennoxglobal.com
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0 of 0 people found the following review helpful
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was helped immediately. It seemed the DNS propogated correctly, but my cache and cookies were still showing an old website.
Customer Support, Magento friendly, less restrictive shared hosting than GoDaddy
quantzite.com
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0 of 0 people found the following review helpful
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Teodor helped me understand the problems with account that some bad search bots are consuming the CPU execution which has been making my account limited. It did not only solve my problem. But rather changed my mind to stay with SiteGround for another year, which I was planning to leave. He is very resourceful and professional.
riccoleathers.co.in
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0 of 0 people found the following review helpful
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Was deciding between Bluehost and Siteground, moving from my current host. Screen on my left was Bluehost, right was Siteground. Bluehost took forever to respond, and each question was answered slowly, and with grammatical errors. Siteground support (Erwin) answered quickly, with great English, fast and friendly. Bluehost customer service got the details of their own plans wrong, and was basically giving me wrong answers. Siteground customer service answered my questions well, and was clearly in full mastery of his company's offerings. It's like comparing a schoolkid and a university student. Not even close. Siteground wins.
www.not-yet-hosted-presales-question.com
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This was a pre-sales question. Rumen rocks! He was extremely helpful and patient, as I was frustrated with a heavy problem I had been confronting with my current host. He addressed each issue while being friendly and supportive. A lot of representatives and support people do not understand that the person may reach them with high levels of frustration, anger, stress and even fear. But Rumen did understand and connected with courtesy and supportive attitude that allowed me to calm. He gained my trust and he addressed all my issues, speaking with the tech team when in doubt. He has my highest rating! He got the sales!
Great price. Great customer service.
Don't see any at the moment.
Pre-sales question
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had some problem on my side, Dimitar (from Customer Support team) helped me twice, all sorted out quickly and effectively! Such a great company to work with. This siteground company will be my choice forever.
Great customer support, reliable up-time, Dimitar helped me a lot as Customer Support.
I found nothing Cons in here, they are really great.
www.vowster.com
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I could say without an ounce of hesitation that the support team of SiteGround are the best available on the market. Never experience such a great professionalism from support team which gives whatever it takes to solve your issue. They are reliable, efficient and knowledgeable.
AWESOMELY GREAT support team
dedansphotography.com
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Everytime I have a technical issue the guys at SiteGround are there to help - and they never disappoint. One very happy customer
bodhishelter.com
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent support received while optimising my wordpress website. Useful information and prompt service too. Thank you.
www.tranquilbeauty.org.uk
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 7/10
    User Friendly
Best support for Wordpress out there.
Wordpress support
A bit pricey for cloud
stakdesk.com
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1 of 1 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground have well rounded offer. You can't find any negative part of their service. their customer service is brilliant.
Their customer service is brilliant. Price is affordable. Safe place for your website - no downtime nor problems.
Maybe c-panel and tools for running your website aren't user friendly...but aren't complicate niether
www.wizardhealt.co
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Super tough debugging job on a task I messed up. They followed exactly what I've done and everything worked.
All round best support
NONE at all
tastinghk.com
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0 of 0 people found the following review helpful
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has been there for me whenever I need them! Their response time is super fast, and they not only offer the answers to my questions, sometimes they go ahead and update the settings on my site on my behalf! What excellent service!
plusoils.com
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1 of 1 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
New to SiteGround. A future review would be more useful than this.
So far, so good. Hoping that their service lives up to my expectations for my clients.
I would say that using this rating website that is pushing visitors to host with GoDaddy (which has a bad reputation for stealing domains and is only used by website Newbies... and AOL users... and pushed by companies like top5hosting which are getting a big commission for referring the sheep to be slaughtered) is the biggest negative so far in my experience with SiteGround. But that is truly a negative with Top5Hosting and not with SiteGround. Don't trust GoDaddy, nor the businesses that recommend GoDaddy.
https://www.siteground.com/go/lightning-fast-web-hosting
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1 of 1 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Rumen answered all of my questions and had great suggestions for what plan to purchase and additional services. Most companies don't put forth much effort at customer service these days, and Rumen greatly exceeded my expectations. He also provided links to the section I needed to help me with completing my account creation and where to access the site to enter migration info. I will be recommending SiteGround to any friends/clients if ever asked about web hosting. Give this guy a raise!
None
Price, lack of customer support, no backups, constantly hacked servers
www.lchouseplans.com
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0 of 0 people found the following review helpful
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Contar con el soporte técnico de Siteground es todo un alivio y ayuda a la hora de sacar adelante proyectos imprescindibles para mi negocio. 100% recomendables.
Económicos, eficientes y confiables
De momento, no tengo quejas
www.generawebs.es
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
In few minutes Evgeni found the problem and fix it quickly. Then I asked to fix another problem related to my primary site for which I lost data and files. He recovers in a super fast way all that a colleague of him was not able to do before.

Also, Super Excellent Experience!
fabriziobagolin.com / soloadsniper.com / theaffiliatemate.com
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1 of 1 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ladies and Gentlemen, Siteground is the BEST! Their services, prices, and their customer service are all fabulous! This company is a killer!
I hope they will never ruin their reputation for any reason in the future, because the way they are managing and marketing now, is %100 perfect!
I will definitely go with them for as long as I need to run my websites.
Killer Customer Service, Great Prices, Super Fast Hosting, Bunch of free stuff, Lots of awesome articles and instruction for dummies!
Absolutely NOTHING! I wanted to say the Cpanel could be a little more user friendly, but I got used to it after 2 days! So it is user friendly! But don't stop, keep on rockin!
https://www.nerdybuyer.com
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0 of 0 people found the following review helpful
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was absolutely impressed with the quality customer centric support, swift responsiveness, and pleasant dialogue with which my customer care representative displayed.
Specific answers, and links to support answers
jodireynosa.com
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0 of 0 people found the following review helpful
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been with Siteground for more than 3 years now and I can't point out one bad thing about them. The support is incredible to say the least. Even for people who have zero IT skills, they are always patient, caring and knowledgeable. I just ended a live chat and they were able to resolve a massive issue for me in no time. I contacted them several times in the past, always the same super positive experiences and they were able to solve 100% of the issues I was having (most of the times not related to the hosting service but to my non-existent IT skills, and even then they were more than happy to help and explain step by step what to do. Or if I couldn't do it myself, they did it for me.
Simply amazing. Thanks, Siteground!
The best customer support I've ever experienced!
No cons for me.
http://www.keepcalmandtravel.com
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0 of 0 people found the following review helpful
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I always get the best service from Siteground reps and am appreciate their availability 24x7. Every rep I have spoken to has been courteous, quick, very professional and is genuinely concerned with the problem I am having. I have also never experienced a wait time longer than a minute or two, which is also very appreciated. I switched to Siteground because of their great reputation for service and I have not been disappointed. I currently closed my other hosting account and moved all of my sites to Siteground and am so glad I did.
Great support, short wait times, hosting options that meet my needs
No negatives so far and I have been with Siteground for 18 months
http://victimvictorbook.com
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1 of 1 people found the following review helpful
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've tried many hosting services, and I'm especially happy with SiteGround, because of their support. It's really reliable. You know that they will do their best to solve your problem, even if it's not completely related to them, and they do it quickly. They've never told me that it's not related to their service and I have to fix it myself. I think you can even contact them, saying something like "I have a problem with my website! My partner has left me, and I'm so distracted I can't work on my website anymore", and they will try to help you with your emotional problem ;)
http://mplaza.pm
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0 of 0 people found the following review helpful
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Online chat with Vladislav R answered all questions about Joomla and Moodle integration so I signed up.
Quick response, questions answered.
None
www.sportcoachevolution.com
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1 of 1 people found the following review helpful
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Toni M. did a great job. She answered all my questions quickly and efficiently.
Siteground has always rendeder prompt and professional service.
None.
siteground.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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