SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.7/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
Great pre-sales help!
  · 14 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Nikola was the fellow helping me by chat. He answered in about 15 seconds, and stuck with me for a half hour of setup and configuration. I was extremely impressed with his kindness, patience, and clarity. I made a misstep and he told me how to fix it - very helpful fellow. I was impressed: previous hosting companies I've been with have been less helpful.
Great customer service: I felt valued.
Unable to address cons: haven't seen any/
I migrated in several sites this evening, including www.damagedphotorepair.com.
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0 of 0 people found the following review helpful
Great service!
  · 17 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Had two issues and received exactly what I needed! Very bright staff you guys have over here! Thanks Veselin!
Helpful, knowledgeable, clear, and articulate
-
sedonaearthwisdom.com
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0 of 0 people found the following review helpful
Always GREAT support - fast, accurate, online chat works great.
  · 20 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I moved my sites here from Hostgator. The support here is MUCH better - all the time. At Hostgator it was always hit-or-miss. The online chat is great.
Quick, accurate fixes. NO BS.
None
http://chrisjaeger.com
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0 of 0 people found the following review helpful
What a benchmark in super customer service!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Perfect customer service, super friendly and forthcoming! It was actually a pleasure to chat with them and I was helped within 2 minutes. Rarely had such great customer service!
Fast, reliable, super friendly and savvy
www.thedigitalyst.co
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0 of 0 people found the following review helpful
email issue
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Denitsa was cool and have patience to work and rectify issue immediately. thank you so much Denitsa...
great support
www.gmediasolutions.in
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0 of 0 people found the following review helpful
Great service
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
the representative quickly solved my problem of adding the second site.
https://www.xtremegaminerd.com
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0 of 0 people found the following review helpful
The superb Siteground!!
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground provides excellent hosting at a great price, and had the best support service I've ever used.

I had a problem today that with previous hosts I would have been battling to solve. I got through to Miroslav T via their chat service and within 5 minutes, the problem was solved - and all with exceptional customer service.
Price, service, speed, free SSL certification
none
www.theatrelearning.co.uk
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0 of 0 people found the following review helpful
120817
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Price is good but the restrictions on disc space leave little room for a small entity to have multiple subdomains or a few test and dev instances running
Disc space is too limited - no room for dev work for a smaller entity
theoakinitiative.org
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0 of 0 people found the following review helpful
Soporte en castellano ¡Impecable!
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 8/10
    User Friendly
Soporte de 10. Me han ayudado con cada dificultad que he ido encontrado al migrar la web. Respuestas super rápidas y correctas.
Mejores características que los demás y más barato. El único factor en contra que aparecía en las comparativas ya lo han solucionado, ¡tienen soporte en castellano!.
El acceso al chat del soporte es largo, primero hay que pasar por un buscador IA. Estaría bien un acceso directo, sobre todo por si toca hacer varias consultas el mismo día.
http://olako.es
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0 of 0 people found the following review helpful
Great customer service.
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great customer service. Martin was able to solve my account issue in no time.
Great service.
None
www.enersaversolutions.ca
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0 of 0 people found the following review helpful
Great Support
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome support all time favourite
they make you feel like you are in safest hand of technology
Customer support. 200%
nothing
masilanews.com and many
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0 of 0 people found the following review helpful
What a terrific team they have.
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Stanimira was a peach. She helped me track down an unusual situation and solved it in just a few minutes. Very friendly and understanding of her customer's concerns. Give this young lady a raise

Thanks.
Superb friendly service
None
http://www.tortugarest.com
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0 of 0 people found the following review helpful
Excellent customer service!
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Vesela S has provided an exceptional customer service. She also manage to complete the tasks i asked for really quickly! Great Customer service!
http://plantfix.org
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0 of 0 people found the following review helpful
Very Good
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent service, attentive and to the point. Nikolay St. deserves a promotion.
Excellent service, attentive and to the point
NO
www.escolaarquiteto.com.br
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0 of 0 people found the following review helpful
Fast and dedicated support team
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My host was able to figure out my mistake in manually installing a package onto my website and within seconds explained the error and fixed it.
I recommend SIteground becuase of the chat network and the way the end user interact with easy to use functions within the site.
as of yet none noted.
cryptocoinwitheaze.com
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0 of 0 people found the following review helpful
Best chat EVER!
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
At least in Spain, Siteground has a GREAT chat support and they listen and resolve your problems
Personal attention, excelent chat service
Maybe the accounting department is a bit slow, but maybe I'm wrong and is because my bank account
www.wichispo.com
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0 of 0 people found the following review helpful
Excellent Support
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent support, handled all of my queries and even did some on the backend for my account. Hassle-free!
www.technograffy.com
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0 of 0 people found the following review helpful
Amazing Support
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Imagine being working the whole Sunday on your blog and the Yoast SEO plugin tells you that there's some issues.

I have no tech skills. NONE. So I went to Live Chat and ask if they could help me and as always, I was ready to go in less than 10 min.

SiteGround is the best !
Great Customer Support, Answer to all my questions, explanation about what was the problem and what was the solution
None
www.greatideasmom.com
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0 of 0 people found the following review helpful
Excellent services and costumer service!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This guys are REALLY to rock the hosting services, the services are just amazing and the support by chat always so fast and solve everything i need! They are the BEST!
Great price, services and costumer supoort
http://www.alemarquesfotografia.com.br
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0 of 0 people found the following review helpful
Best Hosting I have seen in years
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
So glad I have found Siteground. I tested their system in a pinch and it worked great. Kept getting hacked with BH and their answer was always, pay our service and we will get you running. We taken every security measure possible and still get hacked non stop. Been with SG from over 6 months and its been awesome. Brought in a site with files we didn't know were infected and SG found it, told us where it was, we corrected fast and they scanned it, cleared it and turned it on. Don't expect any further issues, but they acted fast and HELPED US!!! That was key. Thanks SG.
Great customer support, great uptime, awesome company to work with.
none so far!
www.diamondback-motocross.com
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0 of 0 people found the following review helpful
If only all customer support was like this
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very helpful on the support Tickets I think the longest I have waited for a response was 2 minutes and every time the issue is resolved.
Customer support is astounding from site ground
I am on the middle package which is a really good price for what I get in return, The high end packages are to pricey for me at the moment..
https://easytigerstore.com
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0 of 0 people found the following review helpful
SiteGround Customer Service
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The customer service for SiteGround has been exceptional. By far the best out of 6 different hosting companies I have dealt with. They are all knowledgeable, professional, and courteous. They also are experts at setting expectations when escalating.
Fast speeds, dependable, Amazing customer service
Only limited by internet and operator error.
www.irongoof.com
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0 of 0 people found the following review helpful
SiteGround is First-rate
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Came to SiteGound after reading other reviews.
I'm so pleased with every facet of their business, but particularly their customer support.

Problems I have experienced have all been down to my lack of knowledge.
It didn't matter to their staff, they have helped me every time.

SiteGround website easy to navigate, value for money hosting, friendly customer support
Can't think of anything
www.ourcaddington.com
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1 of 1 people found the following review helpful
EXCELLENT WEBSITE HOSTING
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Superb customer support when you need it. They are especially patient with entrepreneurs like
me who don't know the first thing about website hosting! Thanks Siteground
Great support
N/A
https://www.marketeroes.co.uk
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0 of 0 people found the following review helpful
Great hosting
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My sites always up and running and fully protected. Customer service is the best. right there 24/7 with live help
It is all good
none
rantthis.net
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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