SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.8/10)
  • Support (9.9/10)
  • Price (9.5/10)
  • Reliability (9.7/10)
  • User Friendly (9.8/10)
0 of 0 people found the following review helpful
  · 12 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan Dinev was quick, polite, and very helpful. I'm very grateful for the wonderful customer service!
Super customer support
None!
chez-perrier.com
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Miroslav is a very friendly and helpful guy. I'm happy that he solved all my questions!
I have nothing to complain about.
luilusion.com (not online anymore)
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Being a beginner at Tech isn't easy. The support people at Siteground are patient! It takes me some trial and error, but they get me there in the end. Something like asking a passenger to land a jumbo jet via support.
I've used other hosts. But the support here is fantastic. I also love the emails from Siteground says "All's good with my site". Great service.
Much appreciated.
Communication, the weekly emails, updates, fantastic support, fast service,
Have not experienced a negative.
http://lifestyleprecinct.com/
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've just switched to SiteGround and am amazed at their support. I like chat and you are connected within minutes or even seconds to a person. They are all very knowledgeable. Darko who assisted me on this one was great. He listened to my problem, say the error message and went and correctly diagnosed the problem dating from a recent WP update that can cause this problem Just great service. I'm so happy that we switched.
ffla-sandiego.org
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Like Ivan, patient and so helpful!! I feel like I hit a pot of gold tonight with two great support people. Thank you Martin!
shadesofmonet.com
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have only good experiencies with you guys! im so glad i change my server!!! Everytime i finish talking to you i feel more happy ! Never felt that before with a server service. Just wanted to make a suggestion. Everytime i want to finish the conversation its gets kind of clumsy because i dont know if im the one who has to said ok good bye and close the chat without waiting and thats how it is or that i have to wait for you to tell me good bye and you close the chat... but you never tell me good bye after i do it so i always end it doing it... but i feel kind of rude doing it like that and its no my intention due the good service you give me. Could be a a way so the end of the issue/chat dont finish that awkard? (sorry about my english btw)

Thanks!
great costumer service, great scan of
the limit of emails
www.craftinglab.cl
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
Siteground has everything. High up-time, super fast and friendly support, a nice price and so on. One of the top hosting companies in the world in my opinian.
dev-design.nl
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It's the best and more reliable web hosting service. Great performance and support. Highly recommended.
Very fast connection, great support, high avalaibility
a bit expensive
innagaudio.com
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have been to your website several times to check for pricing but because I was indecisive at that time and was looking around for better deals with your competitors (bluehost, hostgator, godaddy), I didn't purchase yet. I have noticed that the initial offer when I first went to your site was 74USD and after checking other competitor's site, an offer was made at 59.60 which is exactly the same as what bluehost and hostgator was offering me. Because I've read good reviews of your hosting, I finally decided to do the purchase. Unfortunately for me, I cleared all cache and deleted cookies. When I went back, it was back to 74USD and I didn't know how to get the old offer back so I contacted chat support. Adriana was prompt to respond to my inquiry but she was not able to offer me the price I was hoping I wish there was a way for you guys to check if an offer was made to a certain IP address because I am more than 100% sure siteground offered that price to me. Anyway, I ended up buying my hosting with bluehost instead.
www.thebossyguru.com
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0 of 0 people found the following review helpful
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I couldn't be happier with SiteGround sales and service! They handled the transfer of my website and email quickly and efficiently. The sales team was courteous, knowledgeable and professional. The support people are equally qualified and capable in their areas of expertise.

I did a lot of research before switching to SiteGround, and it has paid off. They are as good as their reviews. I'm new to the technicalities of webhosting maintenance, so I need help with some of the terms and to understand the intricacies of CPANEL, DNS, FTP, PHP, etc. SiteGround support pointed me toward the tutorials and the knowledgebase where It appears they have covered the subjects I need to know.

Price, performance and service. SiteGround is the best!
Extensive set of tutorials. I peeked at one of them and it seemed to be easy to understand. Can't wait to dive in!
None discovered yet. Will let you know if I find any.
www.stbartholomewchurch.org
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0 of 0 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very helpful! helped walk me through the A/MX record issue I was having
www.legendantiques.com
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0 of 0 people found the following review helpful
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Answer in less then 30min. Really try the best. POssibility to post tickets that are answer in less then 20 min too. It is fantastic!
Can't find any
www.vitagobras.pt
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0 of 0 people found the following review helpful
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Stoyan was very personable, easy to understand, and answered my questions right away.
relaxandb.com
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
I have used several hosts for websites and hands down SiteGround has the best support! Always quick to respond and are very willing to resolve any issues I ever have. Maybe not the sexiest Cpanel out there, but that just means it's light weight. The servers are lightning fast too!
Great Tech Support
The normal price is a little more, but way worth it.
https://mharrington-geneva.com
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a newbie here to siteground and just had an amazing customer service experience! I will definitely recommend this other entrepreneurs.
Great Customer Support, Amazing Pricing
www.carrierobaina.com
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very friendly and adequate problem solver. Thorough approach of the problem.
marbem.com
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Alexander really helped me out even though it took 40 min. Really appreciate it!
www.entrr.io
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had cause to contact the Support Chat facility - I spoke with Eni T, who pointed me in the right direction with a minor technical issue.

The wait time upon contacting SiteGround Chat was a matter of seconds - unlike the many hours for my previous supplier, which was one of the reasons we moved to SiteGround.
Great Customer Service.
None
www.Murcia247.com
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0 of 0 people found the following review helpful
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan answered all my questions, and walked me through things that were difficult. I would recommend him to anyone!
Very thoughtful and knowledgeable. Explains things to where it is easy to understand.
N/A
www.augustenadv.com
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0 of 0 people found the following review helpful
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Even though it turned out to be my problem. Operator was super helpfull and guided me to get it working. Thank you!
Very nice and patient.
drakesspace.com
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1 of 1 people found the following review helpful
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best hosting company I've used - by a mile.

The support is fantastic. You can phone, chat, or leave a support ticket.
Support is fast, friendly and my tickets always get resolved.

And these guys know what they are doing.

They also include Free one-click SSL (piece of cake to install) and Free Cloudflare and caching options.

Couldn't ask for more.
Great customer support, excellent uptime, very competitive prices
https://www.worthdesigning.com.au/
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1 of 1 people found the following review helpful
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Extremely frustrated by my experience with inmotion, I decided to move to Site Ground I was served by a very dedicated staff,
Vladislav who was very knowledgeable and helpful, he was patient and took his time to explain things to me . Absolutely amazing customer service
great cutomer service, prices are good for startup companies
www.nayanga.com
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1 of 1 people found the following review helpful
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Really good and quick service . I prefer siteground than other hosts such as godaddy and hostgator.
onlineusamart.com
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1 of 1 people found the following review helpful
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been doing internet since the bulletin board and dialup modem days. LOTS of hours of tech support and I help as asst sysadmin on a server. I've been totally impressed by the two contacts with Siteground.com support team. The last Customer Service Rep Kolyo B. made my day by helping me get a subdomain A record setup properly and installing a temp SSL cert for a WP site I am using for development work. He was professional, didn't talk down to me and was FUN. May God multiply his kind! Thank you for a great experience Siteground!
VERY FAST support on chat. Professional and did I say FAST?
Have not found one yet
https://dev.christiancoaches.com
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0 of 0 people found the following review helpful
  · 21 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
excellent job, the best service.
customer service is 5 STARS.reliable hosting
all good
none
www.hottights.co.uk
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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