SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.6/10)
  • Reliability (9.8/10)
  • User Friendly (9.8/10)
0 of 0 people found the following review helpful
great
  · 19 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
helped me immediately and he problem was fixed in half an hour so I could get back to my website
good serves
stackstreetwear.com
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0 of 0 people found the following review helpful
Fantastic service and so quick too
  · 20 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fantastic service and was reassured that my problem would get fixed. Having my website down is very concerning so I felt better knowing it was being treated as a priority. Big thank you.
It's good to know that my site is backed up so I can easily recover it without worry, its so much faster than my old hosting company
No cons
www.johuey.co.uk
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0 of 0 people found the following review helpful
excellent provider
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've bought for my first time a site ground hosting, since the first time i discovered exceptional support, and a great performance of the staff, quick responses, and quick problem solving.
great customer support
www.creativegadget.it
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0 of 0 people found the following review helpful
customer service chat
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 9/10
    Reliability
  • 8/10
    User Friendly
quite good so far. when I was speaking to the customer service guy I forgot to write down some important information it would be good if it could be emailed to us or info left available I shut down chat before I wrote it down.
saw some good reviews that persuaded me to host withyou
There seems to be a lot of extra things you have to pay for. eg backup akismet
wholy-nicoli.com
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0 of 0 people found the following review helpful
Awesome support
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Super helpful. Very congenial. Professional. I love the service from SiteGround. It's awesome! Consistently awesome!
www.beyondtheinjury.com
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0 of 0 people found the following review helpful
Quickly found a problem that I caused and helped me resolve my outage.
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I enabled cloudflare, not realizing the changes would force www on all of our links, or rather not realizing that this would clobber all of our permalinks.

Stoyan un-applied these changes and worked with me to resolve--and helped me to understand what happened so that I could enable cloudflare later without issues.
Siteground has always been a reliable hosting provider, my go to for anything critical.
Will deactivate your account if you exceed thresholds. I wish there were more warning before a forced outage, but even considering that issue, I am still an enthusiastic customer.
monkeywrenchracing.com
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0 of 0 people found the following review helpful
Fast fast
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fast response, fast fix – the best customer service.
glide.co and several others
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0 of 0 people found the following review helpful
Awesome service!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I don't normally write reviews as my time is precious, but I have to comment on how awesome Siteground's customer service is. I have contacted them many times now with a wide range of questions, and they are always quick to respond, friendly and totally on the ball! I've never had to wait, they have always managed to sort out any issue then and there, even when I had no clue what I was trying to explain to them. (I'm NOT technically minded!) But they have asked the right questions, gotten to the bottom of my query and helped me out immensely. I can't recommend these guys highly enough and tell everybody in my network that they are the best. Keep up the great work, awesome customer service is a rare thing these days!
Rachael
wanderlustdust.com.au
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0 of 0 people found the following review helpful
Marin is simply amazing. He does the job in precision and fast. Love it
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Marin is simply amazing. He does the job in precision and fast. Love it.
Highly recommended service !
Great cust support
http://1bigteamintl.com
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0 of 0 people found the following review helpful
Great Service!
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have had nothing but great experiences from SiteGround support over the years. Today, I had multiple support questions and the customer service answered all my questions, was patient, and helped me setup new services so I didn't have to. Thank you for your continued top-notch service!!!
Unmatched Customer Support!
irondequoit.org
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0 of 0 people found the following review helpful
wordpress hosting
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Talked to Ivaylo. Answered all my questions. Cleared all the doubts that I had and was prompt. Understood everything that I was asking. Ivaylo is an asset to siteground. He was fast and had a quick response, No time wasted. Appreciate Ivaylo's help.

Great Customer support
none so far
chickenvswaffle
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0 of 0 people found the following review helpful
Impressive so far!
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
signed up, used live chat and had a support request both responded two within 3 minutes. super helpful staff. Im a complete newbie for web stuff and I feel confident and supported to explore and learn
VERY quick response time for live chat and support ticket (so far)
The menus and options are a little overwhelming, maybe an interactive tutorial at startup would help
www.benbliss.com.au
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0 of 0 people found the following review helpful
Excellent customer support
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I transferred my client's site over from GoDaddy as the site was recently hacked. I heard good things about SiteGround and they were confirmed by receiving a phone call from customer support asking me if I would like assistance transferring over the Wordpress site. They also installed another site with a separate domain within a day. Helpful support staff and for a reasonable cost. I will be referring other clients to SiteGround.
Great response time, helpful support staff and take charge with results.
So far everything is fantastic!
www.howtosaycheese.com
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0 of 0 people found the following review helpful
SiteGround are awesome
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I can't compliment SiteGround enough. Every issue I've had, I just on their live Chat and have instant help. Their live chat customer service representatives are really knowledgable and help instantly. At other hosting companies I've had to wait days, while a ticket is in a queue.
Quick, easy technical assistance.
moving2oz.net
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0 of 0 people found the following review helpful
Technical question regarding robots/spider/crawer
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am very happy with the technical knowledge in answering and resolving the technical issue.
I am very happy with technical help from the live chat. It resolved the issue in such a short time.
http://danhgiactau.com/index.php
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0 of 0 people found the following review helpful
Great Support Team!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The Support Team at SiteGround is by far the best I have worked with in my 20 years of creating websites. From help with setting up domains, to WordPress and Email issues - SiteGround is right there to walk you through the issue and figure out the best solution for you and your client. I highly recommend SiteGround to anybody looking for Hosting.
http://www.courtlandlandscape.com
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1 of 1 people found the following review helpful
WOW - AWESOME SUPPORT!
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hi, I almost never write reviews, but really felt compelled. I've used SITEGROUND for a couple years now for a single website. I had 3 others but they were on a different host that allowed (at that time) multiple domains without an upgrade. From the very first site, support and service at SITEGROUND for the original site has been AMAZING. I'm not techie but have created all my own websites and teach myself as I go. A while back, when SITEGROUND included their free SSL I was shocked. When they began automatically installing it for you, I smiled. They are high tech gurus but know how to talk with us newbies without making you feel like a worthless idiot not worthy of their time.

It became time to move my 3 other sites to SITE GROUND - I was just waiting for the 2 year plan I purchased to be paid up. But I went ahead and switched early, contacted SG and - OMG - they were awesome. They moved the sites for me and in less than 24 hours they were done - had I been able to email with them more quickly, they'd have had it done in 12 hours! I was amazed. The sites look great and even though 3 different gurus helped me and handled the ticket during the 24 hour cycle (because some of us had to sleep :- )) - IT WAS SEAMLESS and perfect. No referring back to earlier answers, etc - each one was up to speed and nothing fell through the cracks. I'm writing because I have used GODADDY, IPAGE and DREAM HOST plus a few others the past 10 years - but without a doubt, SITE GROUND is the cream of the crop. I am so happy to have all my sites with them now, it feels like a family, and they are soooo nice and professional. I will never ever leave and to the 3 guys who helped me - I hope you all have magical weeks! Quite simply - SITEGROUND is the best - and it's their people and their approach to business. If I could think of more glowing words, I'd keep going :- ). BEST DECISION I EVER MADE.
AMAZINGLY PROFESSIONAL & FRIENDLY SUPPORT.
NONE - there is not a thing I don't like or care for.
celestiava.com and now 3 others
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0 of 0 people found the following review helpful
Great service
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Always a quick response to questions and issues. Reliable service. All around a great experience.
Lehightrading.com
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0 of 0 people found the following review helpful
Site ground are providing me with professional support and service
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
great service , fast helpfkl service Thank you site ground .
nothing to fault Site ground on. Very happy with their service.
www.mcphersonphotography.com.au
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0 of 0 people found the following review helpful
Best Support Service EVER
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Cannot rate the support team highly enough, they have saved my life many times! I'm a novice web developer (using only wordpress). It's really quick to start chatting with a support member and the quality of service is superb. Always friendly, polite and speak in a way that I can understand the technical side. Always super helpful, providing info and resources above and beyond even if they aren't able to directly help me with my issue. To be honest, I have not noticed any downside to using Site Ground as whenever I have an issue, the support team help me fix it straight away.

In the past, I used Crazy Domains for hosting and unfortunately had the complete opposite experience (there's a reason they are so cheap!). Site downtime was high, had IP issues frequently as Crazy would change their settings without notifying me, and often I would wait on hold to speak to a service member for up to an hour and they still wouldnt be able to help me.

SiteGround is a little more expensive but worth every cent as they are SO much better (and faster) to work with. Would recommend them to anyone
Service, reliability, user friendliness
nothing yet
www.premierkitchens.net.au
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0 of 0 people found the following review helpful
Excellent
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
5 Stelle sono troppo poche . Servizio fantastico in ogni aspetto !
learning.iexa.it
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0 of 0 people found the following review helpful
Stable, secure, fast hosting
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is a leader in web-site hosting and development. The company offers a stable selection of hosting levels from start-up to advanced services, cloud hosting and more. They have a strong fundamental understanding of WordPress and supporting clients with installs, upgrades, security and usability. Support is nearly instantaneous and for a company with 500,000 sites under administration that's no small task. My support personnel have been helpful, friendly, courteous and kind - that's 1/3 a Boy Scout. We have had a great experience so far and are on the GoGeek platform. The fees for hosting are reasonable and the basic level SSL is a great place to start and get your business ahead of your competition. If you're looking for solid, stable, feature rich hosting, SiteGround is the place to go.
Excellent Support, Flexible Hosting Levels, Cloud Hosting, CPanel Access and a Solution Set to support SEO, IMAP Email and Email Broadcast Support and more.
Have not run into a con yet and have been there for 90 days.
https://tbgmarketing.net
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0 of 0 people found the following review helpful
Very attentive
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The SiteGround suport team is very polite and attentive, allways worried about resolving my issues.
Great support
My website was out a few times, but was quickly adjusted
fwireless.com.br
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0 of 0 people found the following review helpful
Great Service
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
He was just terrific in answering my questions as we get ready to move my domain to SiteGround. Cannot wait to be dealing with Client Services who care about their clients.
Has all the services in one package that I was paying extra for at my former hosting company.
At this point - no Cons
www.nightingailphotography.com
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0 of 0 people found the following review helpful
Freelance review
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
First managed WordPress hosting done properly, speed is great, support is great, and they aren't too expensive either. I already recommended them to 5 of my clients, all of them are very happy with the service. Soon, I'll be moving my websites over to Siteground Top choice for managed WordPress hosting!
loads of them
none so far
https://gerada-studio.com/
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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