SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.6/10)
  • Reliability (9.8/10)
  • User Friendly (9.8/10)
0 of 0 people found the following review helpful
Great for WordPress Hosting
  · 2 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Good team. Great supporters of WordPress. Good options from small to large site needs.
Great cutomer support. Excellent people. Great WordPress presence.
Nothing big. A few nit items that are not even woth talking about
labcouriernews.com
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0 of 0 people found the following review helpful
Great customer service!
  · 16 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Absolutely solved all my problems in a quick and efficient manner! And was very friendly.
Great customer service, quick and timely, friendly
www.toquesandboots.com
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0 of 0 people found the following review helpful
Great Customer Service for a Noob
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am a complete beginner with online hosting. I made a mistake with my credit card processing and the system therefore had an issue with my subsequent attempts to get hosting for my site. The online help was first class being very understanding of my issue, calling me back as I'm obviously not too quick in typing and then staying with me to correct the issue while providing a new registering form link which worked flawlessly. I was impressed with the friendliness of the CS agent, his understanding of my nervousness and the requirement to provide ID proof since this is a financial transaction. Really happy with Georgi R. for his attitude and service!
Great Customer Support
mowermeister.com
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0 of 0 people found the following review helpful
Help from Teodora T and SiteGround
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Teodora T was very helpful in raising a query after noting that a problem does indeed exist.
Great service. Responsive
Will know more once an advanced technician gets in touch
https://www.thomaschaseimmigration.com
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0 of 0 people found the following review helpful
Love Siteground so far!
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just had a chat about renewing my services and received a quick response and helpful answers. I have been with Siteground for almost a year and so far I am loving the services. I am not very techy, but Siteground seems to be easy to use so far. I am so glad I chose Siteground for my hosting services.
Customer Support is amazing!
www.prettycraftyandwanderful.com
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0 of 0 people found the following review helpful
BEST ever support
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have no regrets moving over from GoDaddy. Support has been superb (0 minute wait time) and technically proficient. Site is fast. The only downside (if there is one) is that the disk space is limited. But I get why that is the case - since they use SSD drives.
Great customer support, speedy load time, fantastic customer support (did I already say that? :-))
Low disk space
coupeweb.ca
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0 of 0 people found the following review helpful
Support
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround agents are effectively supported. Their communication is 99.99% effective. I rate them the best amongst all.
They have great customer support
Don't know for now
http://chrysglobalwealth.com
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0 of 0 people found the following review helpful
Great hosting with features and support!
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
No matter the problem I've had, the support staff at Siteground have gone out of their way to be helpful and thorough! It's an excellent hosting company!
Outstanding Customer Support, Performance, Tools, Scalability
answeringserviceunited.com
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0 of 0 people found the following review helpful
Domain switch with Rosita
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Quick, thorough, patient, and informative.
Great customer support, cordial, informative
None so far - I'm a new customer
https://www.siteground.com/
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0 of 0 people found the following review helpful
Outstanding Service
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
After being a Siteground customer for a short time I have had a few interactions for the support team and always find the help outstanding and super fast. The wait time to get help is wonderful as it is almost instant unlike previous hosting! Highly recommend Siteground to anyone looking for fabulous support.
Fast suport, expert help, minial wait time.
wildfiresocialmarketing.com
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0 of 0 people found the following review helpful
SiteGround
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Best support i have ever used. They dont fob you off to other departments.
fast hosting and the best customer service
none
www.electricianseo.co.uk
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0 of 0 people found the following review helpful
First Contact - A Chat With a SiteGround Rep
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The pre-sales rep answered my questions regarding moving hosting for my domains to SiteGround... Reading the reviews from current SiteGround customers indicates to me that all the criteria for a hosting company to be GOOD at what it does - performance, support, price, reliability, and user friendly - are met... If I do start using SiteGround to host my domains, I will report back to let you know if they do indeed meet all those requirements...!
My questions were answered
None - If there are any, I will let you know once if I decide to use SiteGround to host my domains...
www.nositeyet.net
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0 of 0 people found the following review helpful
Site Ground is the best!
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have hosted with 8 different hosts over the last 15 years and found issues with all of them. Site Ground is the ultimate host. I never worry or have issues. It just works and when I have a problem with my wp blog they are the best to resolve it for me. Best of all is their 24/7 chat access to support. Excellence in action!
Quick and effective Support access is the best anywhere availble
nothing
nw-bizmobile.com
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0 of 0 people found the following review helpful
Superb customer service
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Services are fantastic. I can't really describe how much better is your service compared to EIG's bluehost! You have to experience it. I regret that I didn't use it earlier.

Customer supports pick up live chats in less than one minute.

My experience: super fast response. Super detailed explanation. Hands-on.

Even my request of setting up http redirect to https was done by customer support in a few minutes, saving me precious time to focus on other aspect of business.
Only thing is that they charge for domain transfer-in at $13+, which i think should be FOC. That's why i put 9 out of 10 for price.
springboardtm.com.sg
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0 of 0 people found the following review helpful
Love Siteground
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hello,
I love SiteGround Web Hosting company. they are perfect in customer help. wish them all the best.
https://www.siteground.com/
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0 of 0 people found the following review helpful
They take all the pain and panic out of it
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have 9 WordPress sites hosted with SiteGround. Every time I contact tech support, it's almost magical. I lack coding knowledge and never want to touch any WordPress files myself. Because of my ignorance, every time something goes wrong with WordPress it feels like the end of the world--I start panicking and feeling helpless and wondering if my business is about to go down the toilet with no website. After Googling for ways to solve it myself (that usually all are written in techy gobbledygook), I then remember I can get help from SiteGround. I login to tech support and explain my problem. They reply almost immediately with a question about whatever other info they need. Then they go away for a little while. Next time I get an update, my world goes back to normal as a heave a huge sigh of relief. I should add that all their communications are very polite and professional.

This morning I couldn't login to one of my sites. I had paid students waiting to do their assignments. It took just under an hour for the fear and pain to go away. Now my students are doing their work and I'm drinking coffee. Yay for SiteGround!
Hosting that specializes in WordPress. Mind-blowingly good tech support.
Yearly fee instead of monthly makes it a chunk to pay all at once.
http://www.writersmusecoaching.com
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0 of 0 people found the following review helpful
IndeeLift Down Maliscious code
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great job getting to the problem and resolving it in a timely fashion.
no problems with this support issue
indeelift.com
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0 of 0 people found the following review helpful
Gold Standard Service
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The best online service experience every time.

As a newbie I have screwed up several times and on each occasion I have received friendly, helpful and efficient assistance.
Exceptional!!!

Site Ground service standards are GOLD STANDARD. You guys rock!
Unbelievable support
None so far.
kidsie.net
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0 of 0 people found the following review helpful
Awesome Support
  · 20 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have tested many hosting provider but the site ground is best among them ( in my opinion ).
The best thing about their service is the customer support, because in the starting phase you may need help to make sure that you website is running smooth.
their server are good and are responsive.
i would always refer to siteground
medialearns.com
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0 of 0 people found the following review helpful
Perfect
  · 22 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ik kreeg helaas 1 probleempje dit werd direct opgelost door support!

In verleden paar puntjes gehad waar ik niet uit kwam, je krijgt gelijk ondersteuning!
Geweldige server echt een aanrader
just evrything ive you got a problem they solve it
rioolbeheerholland.nl
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0 of 0 people found the following review helpful
Awesome, as alwasy
  · 24 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I love working with Siteground. Every time I have a problem or a question, they're so helpful.
http://www.socialdad.ca
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0 of 0 people found the following review helpful
Best Host in the World!
  · 25 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly

I have a website company in Brazil and we currently have more than 80 sites. Six months ago I suffered a hacker attack on another hosting and since then I have migrated all my sites to SiteGround. I recommend SG for everything, fantastic service, top quality support (I've never seen this before), and best of all is that 24/7!
All PROS!
None!
tntmidia.com.br
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1 of 1 people found the following review helpful
AMAZING SERVICE!
  · 26 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Thank you so much for your time and patience while helping me transfer my domain.
Super fast response and helped with solutions to make website better
none so far!
chathamcountyevents.com
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0 of 0 people found the following review helpful
Kostadin is the best
  · 26 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Kostadin kept looking for an answer after all the 'standard answers' did not match the question. We got the problem solved, although there remained some weird questions open. Kostadin's less experienced colleagues should look up to him to learn what it means to give full, reliable, well-informed service.
tenacity
erv.amsterdam
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0 of 0 people found the following review helpful
support over expectations
  · 27 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am with SiteGround since a couple of years, and I could not be more satisfied. In particular, they have an "over expectations" support: I just had an issue that could have shout down my site, but they solved in 10 minutes without me doing anything.

thanks a lot
www.laltrariabilitazione.it
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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