SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onTuesday, 29 November 2016 11:09
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.7/10)
  • Support (9.9/10)
  • Price (9.3/10)
  • Reliability (9.6/10)
  • User Friendly (9.7/10)
0 of 0 people found the following review helpful
  · 5 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This host was absolutely fantastic! Helped me out a lot with what I was struggling with and has totally sorted things out for me! Friendly, reliable, supportive and 1000% user friendly!
Great customer support, friendly, reliable, user friendly, quick!
NON!
drystonewallingcontractors.co.uk
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0 of 0 people found the following review helpful
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Site Ground chat is the best support ever. I never have to wait. Always get a quick correct answer to my question
https://wesolvit.com
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0 of 0 people found the following review helpful
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I switched my hosting from SiteGround to another service to save some money. The other service had good ratings, but after getting my transfer complete, it's clear that SiteGround customer service is superior, so I just want to thank SiteGround for the great service you provide. I imagine I will be back with you in the future.
seanoconnorcoaching.com
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2 of 2 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am happy that apart from providing excellent hosting service the tech support guys are also providing free tutorials to help their clients
www.jsmwebsolutions.com
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1 of 1 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great help resolving any issue ,first by informing me about the problem and the solving the problem!!!!
great support
www.aslanishome.gr
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1 of 1 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Everything was taken care of and very friendly, helpful, and polite.
www.bascombpreschool.com
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1 of 1 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've used Siteground for years, and I have always been so happy with the service in every way. It is user-friendly, fair, and reliable. The customer support is especially wonderful.
anniefinch.com
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It's not often you come across live support chat - usually you have to email someone and they send an email in the next few days! But having this feature on SiteGround has meant I'm not waiting around - I can get on with building my website and easily chat to somebody as though they are there in the room! Each person I've talked to has been super friendly, efficient and solved my problems easily. Thank you so much for this service.
Live chat
jenniferledger.com
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1 of 1 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am motivated to write an outstanding review because George Tade did an outstanding job. The issue was complex - I had to get subdomains out from the evil Godaddy and link to them through Leadpages to my scheduling page. Basically there were a lot of steps that I had no clue how to do. George was empathetic and got me the results that I was lookin' for! Customer for life!
www.growthtogether.com
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2 of 2 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Dimitar was very helpful in getting me set up with my SSL and https. I really appreciate him for doing this. I love the response time and the interaction. I have just started today and I am totally impressed. Especially with the tutorials as well.

So excited to launch my site!
Great Customer Service/Support
mypapaearth.com
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2 of 2 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Site hosting is very reasonably priced, and service is REALLY good. Their tech staff have saved me so many times I can't even number, and they are FAST. Would highly recommend using SiteGround!
Service, Reliability, Ease of use with native tools
Be sure what tools you need before signing up - I had to upgrade plans twice due to features I thought were included in the cheaper plans ("real backups" and staging)
https://cortela.training
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2 of 2 people found the following review helpful
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Alexandar helped me with several emergency issues with fast successful solutions. Best support I've experienced in any industry.
Best Support
None
www.businessspotlighttampabay.com
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2 of 2 people found the following review helpful
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have spent 4 hours trying to figure out what was wrong and this guy did it in 1 minute! Best experience I could ask for!
Very fast and helpful
None
jbirdgolfmarketing.com
Was this review helpful to you?
2 of 3 people found the following review helpful
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Seriously. I was with Go Daddy for a few years, till they charged me $400 for a SSL for a couple sites. I got sus and searched around, Site Ground offer SSL free !. I promptly cancelled my Go Daddy and moved all my sites across. It only then became apparent that Jews were running Go Daddy. They tried to prevent me moving the domains across they did everything they could to make it hard. Never again Go Daddy absolute jewish scam artists. Try Site Ground and you'll never look back. Old fashioned, honest service with awesome tech support.
Awesome price, the best tech support and it's based in Europe away from Jewish spies in USA
smerffelectrical.com
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2 of 2 people found the following review helpful
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I've been with SiteGround for many years and won't be going anywhere else, ever. The services they offer are quite simply the best on the market. I've tried other hosts and there's no comparison. When I need support, they're always there to offer a friendly, helpful hand with knowledge, understanding and patience rolled in to one. It's like I've got an older brother or sister with me 24 hours a day, 7 days a week, that I don't get tired of, nor they of me! Thank you guys!!!
Customer support is the finest money can buy.
I seriously cannot think of any.
http://jl-webcreative.co.uk
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2 of 2 people found the following review helpful
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
SiteGround is an awesome hosting site with amazing support. I used to use other hosting providers until I found SiteGround and would not switch back for the world. Would recommend this company to anyone!
Easy to understand layout that is professional looking and not gaudy. Very very helpful support team that is always available.
Not a single one that I can think of after using them for almost a year.
packdri.com
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1 of 1 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am by no means a coder and I am just average when it comes to tech stuff. The SiteGround staff are absolutely phenomenal. You start a chat, get someone live right away AND THEY ACTUALLY HELP YOU!! The prices may be a little higher. But, IMHO, it is worth it for their support alone, let alone their superior security features.
Customer Support is awesome
More expensive. But, you get what you pay for. IMHO, they are worth more.
http://leprene.com
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1 of 1 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 9/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This is the best support i have ever experienced from any company.
www.eczellon.com
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2 of 2 people found the following review helpful
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Only about 1 minute waiting time of the chat support.
Speedy response from the representative.
dathinkingman.com
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2 of 2 people found the following review helpful
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
Excellent, professional service from Momchil.
Relatively easy to setup, great service.
I had a little trouble finding some things ... probably me tho ... first time on your site.
coramicus.org
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0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Great service very fast and understood my problem very well. Was able to resolve cant fault your service. many thanks once again.
great support
No Cons
www.my-shoes-online.com
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0 of 2 people found the following review helpful
  · 13 days ago.
  • 5/10
    Performance
  • 5/10
    Support
  • 0/10
    Price
  • 3/10
    Reliability
  • 9/10
    User Friendly
My issue was not resolved. The technical assistance did not help me. I still don't why I can't delete mail from webmail to open up data. He told me to right click and hit empty but I use a mac and I tried double clicking but empty isn't an option and the delete doesn't work. I enabled spam but don't see the folder.
quick respons times
It would have been better to stay on the line with me to ensure that I have it set up correctly
www.mypreventtech.com
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SiteGround (Official)Lisa,
We were pleased to see that yo have found as a benefit the quick response time for our chat service. We also reviewed the chat session you have not been satisfied with and wanted to address your points. After our representative verified with you the email set up for your account, he has answered both of the questions you needed assistance with. He provided instructions on how to get to your desired outcomes. He also offered to send you a transcript of the chat for further reference and you thanked him. As you have not indicated that you would like to apply the suggested tips while you were on the line, the session was closed. Please note that our team is always available to answer further questions and when you come back shortly after a closed chat session, we try to assign the same operator handling your case. If he is not available we are able to review the transcript and keep assisting you on the same issue if necessary
3 days ago.ReplyPermalink
0 of 0 people found the following review helpful
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
This Customer Service is Unbeliveble. Always 24/7 i mean i have a Problem at 03:00 h in New Year an i get Professional and fast Help! Thank you SiteGround for this positiv Customer experience ;)
https://kochschule-rheinauhafen.de
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0 of 0 people found the following review helpful
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Yvailo did a great job helping me. I was able to fix my website and make all the need update. Thank you so much.
Very patient support
www.culturalcandor.com
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0 of 0 people found the following review helpful
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Not only has site underground provided fast and consistent excellent service, they even did a quick site repair within minutes to correct some outdated site issues. Never had this kind of customer support.
unprecedented and hassle free customer support.
None as of yet, still new to the site.
www.azcozon.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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