SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.9/10)
  • Support (9.9/10)
  • Price (9.7/10)
  • Reliability (9.9/10)
  • User Friendly (9.9/10)
0 of 0 people found the following review helpful
The best Hosting Support Team ever
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground is not only the best Wordpress Hosting, but also it has the best Wordpress Hosting Support Team I've ever work with, and I've worked with dozens of them.
They have true professionals always quite patient, fast and hard working for us 24/7/365. And they always show us a smile no matter what.
None
www.grouz.es
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0 of 0 people found the following review helpful
Their Secret Weapon...
  · 1 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
...is - SUPPORT! They are great, answering in minutes, very educated and informed. I'm also really satisfied with the performance and the reliability. When I was looking for a new host, it was really important it has data center in Europe (and the Siteground has 3!). Maybe the user's interface is a little bit too old. It's not complicated, but it doesn't look modern. The price is not high for the first year, because you get 50% discount. If they keep that price also for the next year, I won't complain at all!
Great support, data center in Europe, managed WordPress in all subscriptions
The price after discount period
https://www.allseasonscroatia.com
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0 of 0 people found the following review helpful
Just a fantastically positive customer experience!!!
  · 1 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I don't want to blather on and on about it so I'll keep it short and simple - SiteGround is absolutely fantastic!...their people are the best in the business!!!...knowledgeable, professional, friendly without being overly chatty.

Every support experience is resolved with uncanny efficiency. And, given the complexity of these systems that SiteGround support staff are dealing with, this is a remarkable accomplishment.

Really can't say enough positive things about them...nuf said!
Professional, courteous, respectful, efficient, knowledgeable, proficient
Zero...nada...nothing!...amazing but true!
webworx.io
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0 of 0 people found the following review helpful
Awesome help!
  · 2 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am working on my first website through WordPress and I chose siteground for the great reviews. They are as awesome as the reviews have stated, fast help and are willing to keep going until you get the problem fixed.
great customer service and great price
nothing
www.nquickphotography.com
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0 of 0 people found the following review helpful
Excellent Chat Support
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I am new to the service but have had a few issues just getting set up and each time I've had a live chat they've been able to help me out huge and I've found the solution I needed.
Excellent Live Chat Support
TBD
www.bryfor.com
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0 of 0 people found the following review helpful
Excellent Help and Very Patient
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I had numerous questions and needed help understanding siteground. Rosen walked me through the step of the process and gave me a quick siteground education. I appreciate it.
https://www.small-business-seo-services.com/
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0 of 0 people found the following review helpful
The best out there.
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hand down the best hosting provider out there and I've used pretty much all of them. The customer support is worth the price alone. Live chat has any issues (and there are not many at all) dealt with in minutes!
Fast, Reliable and customer support is amazing and quick!
No cons. Siteground is good! Really good.
www.phonethem.co.uk
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0 of 0 people found the following review helpful
Excellent support
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I have been with SIteGround for a while now and I am always surprised with the good support.
I came from HostGator where the support used to be good. Then it took more and more time to have someone on chat and the support - I guess - had to answer quickly.

SiteGround has another policy. The chat support is quick to answer and people like Darko are doing a terrific job.

I hope that it will continue like this !!
Excellent supprt
Backup could be enhanced
https://crea3.com
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0 of 0 people found the following review helpful
siteground best service
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fastest service from all the hosting providers. They are the best
Website are fastest and service is really amazing
Only little pricy
p4pentest.com but i have cancelled subsciption for now as i dont write now any blogs
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0 of 0 people found the following review helpful
Good Host
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I Think they are best host and they have very high rank.
https://www.tarteelequran.com
https://www.tarteelequran.com
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0 of 0 people found the following review helpful
Great Live Support!
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I relied on their live support a number of times. Each time they are super friendly, knowledgeable, and fast. I can't say enough about their live support. Best I've found.
roarloud.net
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0 of 0 people found the following review helpful
Siteground transferring domain review(so far)
  · 10 days ago.
  • 9/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Hi I inquired about my domain transfer to Siteground, from previous unsatisfactory company I will not name.

So far, Sitegrounds reps are good, to great, and give me the info I need in a courteous manner.

Good customer service, prompt responses
Can't comment at the moment, only just joined them
Site that at the moment is not online(awaiting propagation for dns, so it's non functioning as a result until it does) domain is http://wasimsouki.com
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0 of 0 people found the following review helpful
Superb support by Site ground
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It was a wonderful experience, Quick and perfect
efficient and effective
None
http://abbasmehran.com
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0 of 0 people found the following review helpful
Excellent service at Siteground
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground provide an excellent hosting experience. Very easy to use and recommend

Gary
ease of use
n/a
http://webhostingireland.io
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1 of 1 people found the following review helpful
Prompt and efficient in answering my questions
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I asked three queries and SiteGround's chat support (in this case Teodor A.) answered my queries quickly and without any fuss.
Good support.
Not the cheapest i n the world, but reasonable.
www.tensionist.com (under construction)
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1 of 1 people found the following review helpful
Who is Petromir K and Why You Should Meet Him
  · 14 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Petromir is an excellent customer service representative. I've just spent the last 50 minutes untangling my questions about domain transfers, content transfers, and SSL setup.

Not only was his service top notch, but he helped me into a better program for me, the GoGeek program. Now, I'm truly empowered to manage my websites both current projects, and future projects as well.

I am so grateful for service like this. In a world where customer service is given "lip-service", Siteground.com has championed the true meaning of service to others. You have put the UNITY back into the Website CommUNITY. Thank you, especially to Petromir K., for such a beautiful job at being a true human being, with love and understanding.

We live in an age where human to human contact has lost its meaning and value. Where corporations hide behind their email send buttons and obscure their phone numbers. Some don't even post their phone numbers because they are afraid of the very reason why they are in business - other humans.

They have forgotten their "Why" they are in business or perhaps, sadly, never had one.

It is clear that Siteground.com doesn't have that problem. You know exactly WHY you are in business and it reflects in your priority for top-shelf customer service combined with top-shelf computer services.

THAT is the reason why Facebook.com's Wordpress Group is buzzing with excitement about Siteground.com and why they have chosen YOU as the #1 Website Hosting company of choice.

To be a true leader you have to stand out away from the crowd.

To Petromir K. and all the employees at Siteground.com I say this.... MISSION ACCOMPLISHED.
Great Support, Great Service Products, Great "Why" Reason for being in business
Non. What are you kidding?
https://siteground.com
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1 of 1 people found the following review helpful
Site Ground is best of all Hosting companies
  · 15 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome support team, they really meant 24*7*365, whenever you buzz them they are there in a minute or two, definitely will recommend to everyone in my circle,
Best support by all means, Great work site Ground Team Keep it up, i am planning to buy one account from site ground and i am not going else only site ground
https://mmdesignboutique.com
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0 of 0 people found the following review helpful
Amazing Support. Truly Magic!
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Amazing support. Been using SiteGround for some time now but never had support this good.
Warm friendly and got the job done. Amazing personality, felt like he was an old friend.
The only con is more support opperators and not like him. He should run the training.
magicianbusiness.com
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0 of 0 people found the following review helpful
Best Customer support
  · 16 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
They way she explain,you dont even need a article for more knowledge,you will have all answer regarding support on live chat,Highly recommended
Perfection , All is One
www.prosyscom.com
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0 of 0 people found the following review helpful
Move to Site Builder
  · 17 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
The support was great and fast. I even received a 10% discount
Very professional
None
www.kishband.org
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0 of 0 people found the following review helpful
Online Chat Support with Ivan
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I made a silly installation error and wasn't sure how to correct it, Ivan knew exactly what I'd done and told me how to correct it in a straightforward way. He was really friendly, helpful and understanding. Can't fault his advice!

Siteground's online chat support is amazing! I've never had any waiting time and each time I've contacted them I've been able to sort out my query in minutes. Communication has always been easy with the help of professional, friendly people that don't make me feel I'm wasting their time (which I've certainly felt with other hosts). Great service!
Customer support is fast and efficient - and they don't hide the contact details like some do! Their service is second to none. I've had no downtime. Everything is clear and easy to find on the website.
I went with them because they specialise in Wordpress installations. They are more expensive than many others out there, but so far their customer support has justified the extra expense.
http://www.dawnchorusstudio.com
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0 of 0 people found the following review helpful
Best support ever
  · 18 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Awesome support, very knowledgeable and happy to provide more information than requested.
Just brilliant
Nothing
www.2cameras1bucketlist.com
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0 of 0 people found the following review helpful
Always Exceptional Service
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Went above and beyond to help me with my DNS settings, something that usually terrifies me.
Fantastic customer service
No cons
tangadoodletoo.com
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0 of 0 people found the following review helpful
Chat Help was great!
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
just finished with chat line- fast service and got what I needed done with enough time left to write a review ;)
Been with them for years now, never an issue and love that they automatically update WP
not the cheapest, but not expensive either- love them!
trading-hub.com
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0 of 0 people found the following review helpful
Briliant
  · 19 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Pavel was contacted me straight away after raising quarry and was very helpful. For me as a first time trying set up website, Pavel help me really step by step. Thanks for his advise....great help...?
Great customer servise
None
mimmafj.com
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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