SiteGround Web Hosting Review

All the good web hosting companies in the UK offer almost identical features. SiteGround is on the top of our list of the website hosting services that we have reviewed for several reasons - speed, security and their outstanding support. The best about SiteGround is their focus on your website performance.

SiteGround Logo Black
UPTIME
 
996
SPEED
 
998
SUPPORT
 
997
PRICE
 
972
FEATURES
 
995
GREEN
 
980
INNOVATIVE
 
999

Speed and reliability - we have pinged their London server from Manchester and the check-host is the impressive 7ms and from Pingdom 18ms, so the content will be delivered very fast to your UK visitors. MySQL are stored on SSD and they have RAID on their hardware, so the SQL queries are very fast. There is a custom caching mechanism to further improve the site performance. SiteGround have a 99,996% uptime of their servers, so your site will be available 24/7 with no downtime. One of the most vital tools is their SuperCacher, which is included in their standard hosting packages, no need to pay extra. SuperCacher has 4 main options:

  • Static Cache - Pages are cached and stored on a different server and is updated once every 24 hours;
  • Memcached - Caching results from database queries in RAM and if the same query is needed, it will be instantaneously taken from the RAM;
  • Dynamic Cache - Cache web pages created from PHP and a database, you need to install a plugin to get this option working;
  • Google PageSpeed - This option is a server level module that makes your site faster, by enabling mod_pagespeed in your Apache server;

We tested one site with and without SuperCacher activated and with the SuperCacher activated, it shaved 2.3 seconds on our load time.

Why we chose SiteGround

With SuperCacher you can increase website performance several times and reduce the impact of your website onto the server dramatically.

Security - they have free daily backups and through special in-house developed technology they managed to isolate accounts on shared server, so if one account is infected, the others are intact. In reality every account on SiteGround shared hosting environment is live on something similar to an isolated VPS environment.

In the control panel they have the option to auto update Joomla and WordPress, and the more updated your CMS is, the lesser the risk to get malicious access to it. To have a secured web site, you need to have a secured server.

Why we chose SiteGround

SiteGround frequently update server and control panel kernel and all their services, like: apache + PHP, MySQL, Exim, etc. SiteGround does monitor for attacks – both network and hack attempts, spam activity, abnormal resource usage by users and irregularities on a server level.

Features - even the cheapest shared hosting SiteGround offers is packed with all the bells and whistles for you to run your site at ease - 10GB space for your site, unlimited bandwidth, unlimited databases, Cpanel with 1 click installations of the most common CMS like Wordpress and Joomla, Magento, PrestaShop, free apps from siteapps.com, shell access, cron jobs, php version manager.

Another thing that makes the difference between the hosting providers is the support. Its always better when something happens to be able to call someone, and that someone to be able to resolve your issue. The good thing about SiteGround is they have real 24/7 support that is inhouse and not outsourced, they have admins and technicians available and they have different means of support - phone, chat and tickets.

Why we chose SiteGround

With an average response time of less than 15 minutes on tickets and practically no wait times on chat and phone, you get the best support!

To test that, wait till Sunday evening and call them, see if they will be able to help you out. If they can, that is the hosting for you.

All that comes at 2,75 pounds per month/excl. VAT/. For those space, bandwidth, features and support, that is an excellent price. Another good thing about it is that they have 30 days money back guarantee, so you can test the service for yourself with ease of mind.

Last but not least, we have taken into consideration the user reviews from some of the top review sites and it is 4.4/5 out of more than 100 reviews from 3 sites, you can see more details in the comparison table below. Or go ahead and check all of the hosting plans SiteGround offers.

The accumulated user reviews score is based on user reviews from serchen.com, trustpilot.com and reviewcentre.com

 
 

Technical

  • 99.9% Uptime Guarantee
  • SSD drives for all plans
  • Enhanced Performance with NGINX, HTTP/2, PHP7 and free CDN
  • User Apps Autoupdates
  • Top LXC technology, automated monitoring and daily backup
  • Strict firewall security rules
  • Free Setup; Transfer
  • Unlimited Traffic, Emails, DBs
  • Free Daily Backup
  • cPanel & SSH Access
  • Free CloudFlare CDN
  • Best website performance with SuperCacher
  • Autoinstaller For Easy Start
  • New fast servers with great performance
  • Data center in London
  • None

Support

  • 24/7 Technical Support
  • Free Setup; Transfer
  • Free Daily Backup
  • 24/7 European support line
  • SysAdmins to care of your tickets in 10 minutes
  • No wait times on chat and phone
  • They provide expert application support apart from hosting (WordPress, Joomla, Magento)
  • We didn't find any

Pricing

  • Starts from £3.95
  • Flexible plans
  • Can be purchased monthly
  • 30 Days Money Back
  • The renew is a bit expensive

Backend Review

Here, we provide you some pictures of the SiteGround's backend (cPanel). cPanel is the control panel for most of the technical stuffs of your web hosting account. With it you can manage your emails, databases, subdomains, install scripts and applications, check your stats, etc. cPanel is a powerful and user-friendly tool that will help you manage your hosting account easily. Check out more tutorials here

Web Hosting

Web Host Performance

SiteGround Test Results

The first and probably most important tool is Ping test:

Ping allows you to to test the reachability of a host and to measure the round-trip time for messages sent from the originating host to a destination computer.

Check-host results show a super fast ping from the UK - 10ms

Sitegorund Test Results

Pingdom test for speed performance from their Amsterdam server.

As you can see, the WordPress website, which is fully functional for years, loaded 88% faster than the other tested sites with 91/100 performance grade.

The loading time of the website was 1.09s.

Sitegorund Test Results

A stress test from LoadImpact helps determine the capability of handling a certain amount of users (load) on your website. The goal is to see how your website will perform when subjected to both an expected and stressful amount of load.

Even with 25 users browsing through our website, the load time is equal (2.5s) to all of them.

Those are some very good indications.

You can also check the other Top UK web hosting companies, reviews and comparison here.

Last modified onSunday, 29 January 2017 18:27
Customer ReviewsLeave your review
Average Review Times
  • Performance (9.8/10)
  • Support (9.9/10)
  • Price (9.4/10)
  • Reliability (9.7/10)
  • User Friendly (9.8/10)
0 of 0 people found the following review helpful
  · 18 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
My WP installation and updates were resolved super fast in less than 10 minutes. Tech support person was helpful and reliable.
great tech support
ux-ui-designlead.com
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0 of 0 people found the following review helpful
  · 18 hours ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
As always when contacting Support, you get clear answers and the issue is actioned without delay - by far the best hosting company we have ever had
www.ilre.com
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I was able to get my question resolved in a couple minutes, and my instant chat rep was awesome.
Timely and Professional
Nothing
https://crystaltimes.net
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Some hacker targeted our website and executed over 250K scripts, making nobody happy. Siteground identified the offending IP and blocked it within minutes.
radulphuscollege.org
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
How cool is it that these people know everything, have an amazing and fast support and still know what service is.
I will recommend everyone to try out their services.

Great knowledge, great customer service, the quickest response ever.
webrixs.com
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0 of 0 people found the following review helpful
  · 3 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
It's 7:30AM and the service was fast. I immediately got someone on chat, Rumen is his name, and he answered all my questions. I am switching to SiteGround from another hosting provider and had no experience with SiteGround prior to this morning. I am happy to say that my first interaction with this company has been a great one! Very happy with the service so far. Polite and knowledgeable.
Great support. 24/7 chat and customer service.
None
finalyousifi.com
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Greta was fantastic in dealing with my stupid questions
Great Customer Support
Non
bigswings.com
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0 of 0 people found the following review helpful
  · 4 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Ivan has outstanding customer service. Patient, answered all my questions, very knowledgable - he won my business.
Knowledgeable, great communicator.
NA
https://espressodesign.com.au
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0 of 0 people found the following review helpful
  · 5 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Affordable, and support is always active and efficient! Highly reccomanded.
http://www.123photo.it
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0 of 0 people found the following review helpful
  · 6 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent, precise and very helpful. What else can I say.
1
quick response with useful information.
None
lodges.adams-sr.com
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0 of 0 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I'm a newbie setting up my site and I needed assistance updating my domain nameservers and using a temporary URL to edit my page in the meantime. I had a quick chat with customer support who was very helpful and patient.
Affordable hosting plans, good customer support
None so far
thegoodstore.ph
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0 of 0 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I really appreciate the Siteground service team for their quick responses and detailed explanations for any issues.

I highly recommend their service
Prompt Reply , Quick Response
www.sqlinstructor.com
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0 of 0 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Siteground has helped me so much with my website. No matter what time I contact a representative they are always there and super courteous! Best of all they actually help me fix my problems. If it hadn't been for Evgeni Z today, I don't know how I would have gotten into my dashboard since there is no way of contacting WP for help. I am so glad I chose Siteground as my host. I've never had as good a customer service experience with any other company. I'm sticking with Siteground Hosting indefinitely and would gladly recommend it to anyone trying to build a WP site.
newlifeandrenewal.com
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0 of 0 people found the following review helpful
  · 7 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Very pleasant and quick help by Evgeni. What I could not do in many many hours, Evgeni resolved in ca 20 min.
Very friendly and welcoming
None
siteground; heerenvandetee.nl
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0 of 0 people found the following review helpful
  · 8 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Penka was amazing. She really had the patience to go through all my questions and everything all of the details as specifically as possible. SHE'S THE BEST
GREAT CUSTOMER SUPPORT. I'M NOT EVEN A CUSTOMER YET BUT THEY TOOK CARE OF MY NEEDS.
NONE
damnjuicy.com
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0 of 0 people found the following review helpful
  · 9 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 7/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Excellent support with very good and effective problems solved for most of my queries! Thanks
www.propertyreviewsingapore.com
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Fernanda helped me install my SSL certificate and make my sites https as I was having some issues. She made the whole process so easy. Fantastic!
Best service out there.
Expensive
consultantbookkeeper.com
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0 of 0 people found the following review helpful
  · 10 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 9/10
    User Friendly
I have a few hosts and sites seem to load the quickest on siteground. Support is great, even the chat at any time of the day.
Customer support
bit on the pricey side for shared hosting
www.webleeds.co.uk
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0 of 0 people found the following review helpful
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I began using site Ground in the summer of 2014 I was recommend to them by a young programmer who swore they were the best. Very few people knew who they were. I remember the programmer I was working with had never heard of them and tried to get me to go with someone else. Of course he is now an Affiliate for site ground.
I say all that to say that Site Ground has become the place to setup your site from the free domain with hosting to the affordable monthly plans to the detailed 24/7 real time customer care Site Ground has it all. Once the little guy they are no longer the little guy but you still receive one on one service as if it is just you. I even had an issue Christmas Day there was someone ready willing and able to fix my issues . Thank You Site Ground. The load time on my site is so fast I get asked about it constantly.
Reliable, trustworthy, affordable, fast, ever evolving, customer care thaat can't compare.
there are no cons to Siteground
www.aprilmae.net
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0 of 0 people found the following review helpful
  · 11 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just had the single most professional and mind blowing support experience in my life in any industry. I had a problem with a manual site transfer that I did because the back up solutions on my old hosting were failing due to basically cheap hosting restrictions. I submitted a ticket explaining my problem and then went back to my email to explain to my customer that there was an issue and that I am working to have it resolved. I did not even have a chance to finish my email when I received an update from siteground . They not only informed me that they had fixed my problem but they also explained what they did exactly so i could understand and avoid this in the future.

I cannot believe the speed and quality of the service. I was close to tears when I purchased my vps account in siteground as I am still a new web developer with few clients and was used to the cheap hosting solutions, but if this is the quality of service I will be receiving from siteground on a regular basis then it is honestly worth 10 times what i am paying.

Great going siteground. You will have to drag me away in chains before I ever leave....
My first 2 service experiences are incredible
I thought the con was it was more expensive than what i was used to paying, but boy was i wrong wrong wrong
https://www.gardenoflight.ca
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0 of 0 people found the following review helpful
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Had a quick question -it was answered completely with steps on how to remedy the error. Nice work.
www.soulreflection.org
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0 of 0 people found the following review helpful
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
the Geek package has all you need for extra security and development !!

a perfect solution for any type of business.
the support is amazing, the speed and usability are next level.
http://www.internationalcoachguild.com
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0 of 0 people found the following review helpful
  · 12 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 8/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
Amazing service and even more great customer support wich is the main reason I would'n go somwherelse.
Customer Support
infectedfloppy.com
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0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
I just created my first Siteground site today, and being new to the environment had a few questions before I get access to my WP installtion. The support was quick, and thorough, extremely impressed with my first impressions.

Cheers
Chris
martinbenn.com
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0 of 0 people found the following review helpful
  · 13 days ago.
  • 10/10
    Performance
  • 10/10
    Support
  • 10/10
    Price
  • 10/10
    Reliability
  • 10/10
    User Friendly
They were very patient since I don't know how these things work.
Customer support
SiteGround
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Leave your review
  • Performance
    10
  • Support
    10
  • Price
    10
  • Reliability
    10
  • User Friendly
    10
Steve Kowal

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